IT Support Specialist

9 hours ago

MagstattleBas, Grand Est, United States BGSF Full time
Job Overview

The IT Support Specialist will serve as the primary point of escalation for technical issues, providing expert support for software, hardware, and network-related problems. This role involves working closely with end users to address their technical concerns, manage system upgrades, and maintain network infrastructure, while ensuring system security and efficiency.

Key Responsibilities
  • Technical Issue Escalation: Serve as the primary point of escalation for technical issues, providing expert support for software, hardware, and network-related problems.
  • Troubleshooting and Diagnostics: Accurately diagnose technical issues by gathering necessary information from users and performing in-depth troubleshooting using available tools and resources.
  • System Maintenance: Implement troubleshooting steps using a variety of remote access and user administration tools, resolving issues efficiently.
  • User Support: Schedule and conduct troubleshooting appointments with end users to address ongoing concerns and ensure system functionality.
  • System Monitoring: Identify trends in system outages, performance issues, or recurring technical problems and report findings to leadership in a timely manner.
  • Network Administration: Manage and maintain distribution lists, ensuring they are up-to-date and functioning properly.
  • Security Management: Monitor and review spam and phishing incidents, taking appropriate actions to safeguard system security.
  • User Account Management: Handle user account creation, deactivation, and access management, including VPN and secure file/folder access.
  • Active Directory Management: Maintain the organization's Active Directory, including processing new hires, terminations, and other user-related requests.
  • System Recovery: Restore files from backups as needed and manage access to shared files and folders to ensure proper security protocols are followed.
Required Skills and Competencies
  • Technical Problem-Solving: Strong technical problem-solving skills with an analytical mindset to diagnose and resolve issues promptly.
  • Help Desk Experience: Experience with Help Desk software, ticketing systems, and SLAs.
  • Time Management: Excellent time management and organizational abilities, with the capacity to prioritize tasks effectively.
  • Communication Skills: Exceptional verbal and written communication skills, capable of conveying technical information clearly to non-technical users.
  • Attention to Detail: High attention to detail, especially when handling user accounts, network access, and security settings.
  • Independence and Initiative: Ability to work independently, manage multiple projects, and take initiative in identifying and resolving technical issues.
  • Technical Expertise: Familiarity with tools such as Active Directory, remote access management, VPN configuration, and backup systems.
Qualifications
  • Education: High school diploma or GED required; a degree in information technology or a related field is a plus.
  • Industry Experience: Industry experience in IT support or a similar role required, with strong expertise in hardware, software, and network troubleshooting.
  • Certifications: Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft certifications) are a plus.
  • Communication Skills: Strong verbal and written communication skills, with an emphasis on teamwork and user support.
Benefits
  • Work-Life Balance: A family-friendly, fun work atmosphere with an emphasis on work-life balance.
  • Concierge Services: Concierge services, including access to vendors for car detailing, massage therapy, and chiropractor services.
  • Community Involvement: Paid volunteer hours to support community involvement.
  • Health Insurance: Comprehensive health, dental, and vision insurance.
  • Paid Leave: Paid maternity/paternity leave for work-life balance.
  • Holidays: Eight paid holidays, including your birthday.
  • PTO and Flexible Hours: Generous PTO and flexible working hours to accommodate personal needs.
  • Company Events: Regular company events and quarterly outings to foster team morale and connection.

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