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Retail Sales Manager

2 months ago

Fall River, Massachusetts, United States Bass Pro Shops Full time
POSITION SUMMARY:

The Sales Team Supervisor is responsible for overseeing various customer service and sales activities, ensuring that all customers are greeted and acknowledged in a timely and friendly manner. This role involves handling merchandise with care and providing essential information, assistance, and guidance to customers.

ESSENTIAL FUNCTIONS:

  • Promotes a strong commitment to exceptional customer service, ensuring a pleasant and efficient shopping experience for all patrons.
  • Ensures a positive and productive shopping environment for every customer.
  • Demonstrates products effectively to customers.
  • Restocks shelves according to merchandising guidelines as needed.
  • Maintains expertise in product knowledge through continuous training.
  • Stays informed about promotional sales and ensures accurate pricing and signage.
  • Assists with seasonal merchandise transitions on the sales floor.
  • Restocks items as necessary.
  • Keeps the work area organized, clean, and well-supplied.
  • Adheres to all company policies and procedures.
  • Delivers a memorable experience for every customer by assisting them in making informed purchasing decisions through needs assessment, product recommendations, and promoting programs such as membership and in-store pickup.
  • Performs additional duties as assigned.

EXPERIENCE/QUALIFICATIONS:

  • Minimum education requirement: High School diploma or equivalent experience.

KNOWLEDGE, SKILLS, AND ABILITY:

  • Ability to perform calculations for discounts and process transactions accurately.
  • Ability to communicate professionally and courteously with customers and colleagues.
  • Ability to build and maintain effective working relationships with management, coworkers, and customers.
  • Ability to operate a computerized Point of Sale system.

TRAVEL REQUIREMENTS:

  • N/A

PHYSICAL REQUIREMENTS:

  • Regularly required to stand and/or walk during shifts.
  • Occasionally required to climb ladders or stairs.
  • Frequently communicates with others to exchange information.
  • Occasionally performs repetitive motions involving wrists, hands, and fingers.
  • Occasionally operates machinery or power tools.
  • May occasionally operate vehicles or heavy equipment.
  • Engages in light work, including moving objects up to 20 pounds frequently, and may occasionally lift objects up to 100 pounds or more with assistance.
  • Occasionally works in confined spaces.
  • Occasionally works in noisy environments.

INDEPENDENT JUDGMENT:

  • Completes tasks under general supervision, utilizing established procedures and innovative thinking. Makes choices from limited options to resolve issues and occasionally exercises independent judgment to complete assignments. Often provides recommendations regarding work procedures, policies, and practices.

FULL-TIME BENEFITS SUMMARY:
Enjoy discounts on retail merchandise, dining, world-class resorts, and conservation attractions.

  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more

Bass Pro Shops is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations:
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.