Technical Field Service Specialist
1 week ago
We are seeking a dedicated Field Service Technician to join our team. This full-time position involves the repair, maintenance, and support of strength of materials testing equipment, including Universal Testing Machines (UTM). The role requires daily electrical and mechanical troubleshooting both in the field and at our facility.
Key Responsibilities- Perform routine maintenance and repairs on testing equipment.
- Provide customer support through various channels, including phone, in-person, and remote assistance.
- Document customer issues and resolutions, leveraging previous customer service experience.
- Utilize strong troubleshooting and critical thinking skills to resolve technical problems.
- Maintain a positive and professional demeanor while interacting with clients.
- Apply basic electrical knowledge, including understanding of diodes, resistors, capacitors, inductors, motor controllers, and microprocessors.
- Demonstrate operational skills in using a multimeter for measuring electrical parameters.
- Exhibit basic mechanical understanding for troubleshooting gears, shafts, bearings, belts, and pulleys.
- Familiarity with strength of materials testing equipment, such as Instron, MTS, Zwick, Tinius Olsen, and Thwing Albert is advantageous.
- Understand load cell principles and calibration procedures.
- Knowledge of basic metrology procedures is a plus.
- Willingness to travel domestically and occasionally internationally, with all travel expenses covered.
- Enjoy benefits such as paid time off, 401(k), comprehensive health insurance, bonuses, and paid holidays.
Founded in 1974, Instru-Met Corporation is a small Electro-Mechanical Engineering firm dedicated to providing innovative solutions in the field of strength of materials testing. We specialize in custom test systems, fixtures, load cells, and calibration services for a diverse range of industries, including leading medical device manufacturers and emerging startups. Our equipment has been instrumental in testing advanced adhesives and materials used in critical applications, including aerospace. Our clientele includes a wide array of Fortune 500 companies, and we pride ourselves on our collaborative approach with startups and entrepreneurial ventures. Our service engineering team ensures that our testing systems operate efficiently and accurately, contributing to the safety and reliability of products across various sectors.
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