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Field Service Specialist II

2 months ago

Elizabeth, New Jersey, United States Ring Power Corporation Full time

Overview

Established in 1962, Ring Power Corporation has grown to become a prominent Caterpillar dealer in the Southeastern United States, with a commitment to exceptional customer service.

With its headquarters located in St. Augustine, Ring Power oversees a network of 18 branch locations across Florida, including major facilities in Tampa and Orlando, as well as specialized sales and service centers in other states to cater to diverse industries.

Our workforce, comprising over 2,000 dedicated professionals, is committed to delivering top-tier construction equipment and unparalleled service, ensuring customer satisfaction at every stage of the process.

Qualifications

Education and Experience
A minimum of a high school diploma or GED is required.

Candidates should possess 3-4 years of relevant experience.

Required Skills
Proficient in understanding written materials and capable of effective verbal and written communication with both colleagues and clients.

Must have fulfilled the standards outlined in the personnel achievement guidelines or have been assessed to meet equivalent qualifications by the lead personnel based on the division's requirements.

A valid Class E Driver's License is mandatory.

Preferred Qualifications
Completion of a specialized technical course during high school or equivalent experience as a technician is highly desirable.

Continuous Learning
Job requirements evolve, necessitating re-training every 1-2 years to remain current in the field.

Responsibilities and Expectations

  • Problem Solving: The role demands advanced problem-solving skills with minimal supervision. Independent research and analysis may be necessary to devise effective solutions.
  • Creativity: The position encourages innovative thinking as part of daily responsibilities, with new approaches welcomed.
  • Autonomy: This role operates independently, with involvement in setting overall objectives. Discretion in work methods, prioritization, and decision-making is expected, with success evaluated based on outcomes rather than processes.

Work Environment

  • Stress Levels: Regular exposure to work-related stresses (20-80% of the time).
  • Workload Variability: The job frequently involves shifts in priorities, complexity, and volume of work.
  • Schedule: Work is generally performed outside of standard business hours, with occasional requirements for daytime, holiday, and weekend shifts.

Impact on Organization
The performance of this role significantly influences departmental expenses, efficiencies, and the achievement of company objectives.

Supervisory Role
This position does not entail supervisory responsibilities; the individual may work independently or as part of a team.

Physical Requirements

  • Climbing: Frequent
  • Balancing: Occasionally
  • Stooping: Occasionally
  • Kneeling: Frequent
  • Crouching: Frequent
  • Crawling: Occasionally
  • Reaching: Frequent
  • Standing: Constant
  • Sitting: Frequent
  • Walking: Frequent
  • Lifting: Up to 25 lbs frequently; occasionally over 50 lbs.

Environmental Conditions

  • Inside Conditions: Protection from weather but not necessarily from temperature changes.
  • Outside Conditions: Exposure to various weather elements.
  • Noise: Sufficient noise levels may require shouting to communicate.
  • Hazards: Exposure to moving mechanical parts, electrical currents, and other physical conditions.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

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