Service Coordinator

3 weeks ago


Colorado Springs, Colorado, United States J. Kent Staffing Full time
Job Title: Service Coordinator

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at J. Kent Staffing. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our HVAC/Plumbing company's service department.

Job Summary:

The Service Coordinator will be responsible for coordinating the transportation movements of our technicians, managing their schedules, and maintaining a matrix of their routes, start locations, and qualifications. This role requires strong decision-making abilities, excellent customer service skills, and the ability to multitask and prioritize tasks effectively.

Key Responsibilities:
  • Coordinate the transportation movements of our technicians
  • Manage the schedules of our plumbers and technicians
  • Maintain a matrix of our technicians' routes, start locations, and qualifications
  • Anticipate problems with routes and parts, and make quick sound decisions
  • Respond to special requests from customers related to jobs performed by our technicians
  • Order parts for special orders
  • Maintain our technicians' vacation, sick, and weekend schedules
  • Follow up on all pending and recommended work
  • Forecast workload for 2-3 days out
  • Contact customers with parts pending and status of parts
Requirements:
  • High School diploma preferred
  • Dispatch experience highly preferred
  • Demonstrate passion for excellence with respect to treating and caring for customers
  • Strong decision-making abilities
  • Ability to identify customer needs and clearly articulate product and service offerings
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Meet all attendance and dependability requirements
  • Team player
  • Multitasking and time management skills with the ability to prioritize

We offer a competitive hourly rate of $22.00/hour (based on experience) and a benefits package including a 401K, Medical/Dental, and PTO once hired. If you are a highly organized and detail-oriented individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.



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