Service Desk Associate
1 week ago
We are seeking a highly motivated and customer-focused Service Desk Overnight to join our team at Planet Fitness. As a Service Desk Overnight, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.
Key Responsibilities:- Provide excellent customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Monitor club access and ensure that members and non-members are following our rules and regulations.
- Answer phone calls and provide information to prospects, while also selling memberships and processing transactions.
- Give tours to prospective members and provide them with information about our facilities and services.
- Operate the Point-of-Sale system and collect balances on past due accounts.
- Organize and maintain the customer service front desk, ensuring that it is clean and organized at all times.
- Schedule appointments for fitness training sessions and complete the Club Walk-Around every 20 minutes.
- Perform beginning of shift and end of shift procedures, as well as perform club housekeeping duties, including cleaning equipment, dusting, and vacuuming.
- High School Diploma or G.E.D. preferred.
- Previous customer service and/or sales experience preferred.
- Previous cleaning/maintenance experience preferred.
- Basic computer literacy.
- A positive and professional work environment.
- Competitive pay and benefits package.
- Opportunities for growth and advancement.
- A fun and dynamic work environment.
We are an equal opportunity employer and celebrate diversity and equity. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today
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