Service Desk Specialist

2 weeks ago


Bonney Lake, Washington, United States Belcan Full time
Job Title: Service Desk Specialist

Belcan is seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our associates.

Key Responsibilities:
  • Manage the desktop support environment, including minor server/network administration as needed to support business continuity.
  • Define, document, and maintain standard operating procedures on troubleshooting supported desktop technologies, applications, and warehouse systems for continuous improvements.
  • Provide 24X7 first-line support for all Warehouse Automation technologies, including physical repairs of mechanical equipment as needed.
  • Act as the primary escalation point for vendor and operations team communications during individual market center system outages.
  • Maintain and ensure market centers' security threats and vulnerabilities are remediated to safeguard the enterprise environment.
Requirements:
  • Bachelor's degree from an accredited college or university, or equivalent experience.
  • A minimum of 5-7 years of combined experience in information security, information technology, and IT Service Management.
  • High-level understanding and experience of warehouse networked equipment and internal data flows.
What We Offer:
  • Opportunity to work with a leading company in the industry.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.


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