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Retail Customer Experience Coordinator

2 months ago

Lake Stevens, Washington, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Lead by example, demonstrating outstanding customer service skills and promoting a culture of honesty and integrity
  • Train and mentor associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Communicate effectively with management and associates, setting and addressing priorities, and providing progress updates
  • Partner with management on associate training needs to increase effectiveness
  • Ensure adherence to all labor laws, policies, and procedures
  • Promote credit and loyalty programs, and support store shrink reduction goals and programs
  • Promote safety awareness and maintain a safe environment
Requirements
  • Available to work a flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques
  • Capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others
  • 1 year retail and 6 months of leadership experience
Benefits

We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. Applicants with arrest or conviction records will be considered for employment.