Smokiam RV Resort Guest Services Team Member
2 weeks ago
We are seeking a highly motivated and customer-focused Guest Services Team Member to join our team at Smokiam RV Resort. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our resort exceeds our guests' expectations.
Job SummaryThe Guest Services Team Member will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise. You will also be responsible for managing the front desk, handling reservations, and maintaining accurate records.
Key Responsibilities- Provide exceptional customer service to our guests, responding to their inquiries and resolving any issues that may arise.
- Manage the front desk, handling reservations, and maintaining accurate records.
- Assist guests with their needs, including providing information about our resort and local attractions.
- Work collaboratively with other team members to ensure that our guests receive a seamless and enjoyable experience.
- Maintain a clean and organized front desk area, ensuring that all necessary materials and equipment are readily available.
- Excellent customer service skills and a passion for delivering exceptional guest experiences.
- Ability to work in a fast-paced environment and multitask with ease.
- Strong communication and problem-solving skills.
- Ability to maintain confidentiality and handle sensitive information.
- High school diploma or equivalent required.
- Ability to lift up to 50 pounds and stand for long periods of time.
- Ability to use a computer and other office equipment.
- Ability to work in a variety of weather conditions.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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