Front Office Coordinator
2 weeks ago
Position Overview:
As a Front Office Coordinator in our esteemed healthcare organization, you will play a pivotal role in ensuring a welcoming and efficient environment for our patients and visitors.
Key Responsibilities:
1. Manage the daily opening and closing procedures of the office.
2. Greet all patients and visitors with a warm and professional demeanor.
3. Provide comfort to patients while maintaining an organized reception area.
4. Handle incoming calls, respond to inquiries, resolve issues, and schedule patient appointments.
5. Collect co-pays and ensure accurate daily financial balancing.
6. Assist patients in completing necessary forms and documentation.
7. Maintain patient records using the practice's electronic medical record (EMR) system.
8. Organize and oversee physician schedules according to established guidelines.
9. Distribute quality assurance surveys and facilitate preventive screenings.
10. Collaborate with nursing staff to monitor and respond to messages from Care Team inboxes.
11. Ensure all patients requiring appointments are scheduled appropriately by reviewing daily visit lists.
12. Uphold patient privacy by adhering to HIPAA confidentiality standards.
13. Adapt to various roles as needed to support team efforts.
Qualifications:
- High School diploma with a minimum of 1 year of relevant experience; Bachelor's Degree preferred.
- Strong oral and written communication skills.
- Ability to work collaboratively within a team environment.
- Proficient typing and computer skills are advantageous.
- Excellent customer service abilities.
Additional Information:
Previous experience in a similar role is preferred. Bilingual candidates, particularly Spanish speakers, are encouraged to apply. We offer a competitive salary of up to $22 per hour along with a comprehensive benefits package that includes Tuition Reimbursement, Health Insurance from day one, Dental, Vision, Life Insurance, Short and Long-term disability, a 401k Plan, generous Paid Time Off, and 8 paid holidays (including 2 floating holidays).
New York Health is committed to equal opportunity employment.
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