Luxury Hotel Liaison

4 days ago


Miami, Florida, United States IHG Full time
Job Description

As a Club Lounge Guest Relations Agent, you will provide exceptional service and experience for VIP and special key guests, setting our brand apart from the competition and delivering unparalleled value.

  1. Greet VIP guests and conduct special check-in and check-out services, communicating with Front Office about arriving VIP guests and any changes needed for their stay.
  2. Identify return guests and VIPs in advance, assigning premium guest rooms and coordinating closely with other departments to forward relevant information.
  3. Deliver and/or coordinate the delivery of services and/or amenities to VIP guests, collecting and providing comprehensive information and coordinating requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours, and more.


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