Customer Service Representative

1 month ago


Cincinnati, Ohio, United States TruPartner Credit Union Full time
About TruPartner Credit Union

TruPartner Credit Union is a leading financial institution that has been serving its members since 1937. Our organization was founded by Louise McCarren Herring, a pioneer in the credit union industry. Our mission is to help our members achieve their personal economic goals, and we strive to provide top-notch service to our 17,000+ member-owners.

Job Summary

We are seeking a Full-Time Teller to join our team. As a Teller, you will be the first point of contact with our in-branch members, providing excellent communication and customer service. You will perform transactions, answer questions, and proactively help members choose the best solutions for their financial situation.

Responsibilities
  • Provide exceptional customer service to our members
  • Perform transactions, including deposits, withdrawals, and transfers
  • Answer questions and provide information about our products and services
  • Proactively help members choose the best solutions for their financial situation
  • Work collaboratively with other departments as needed
Requirements
  • Previous customer service or related experience
  • Basic understanding of computers and technology
  • Strong communication skills
  • Prior cash handling experience is a plus
  • Bilingual in English/Spanish is preferred
Work Schedule

You will typically work Monday through Friday between 8:15 AM and 5:45 PM, depending on your branch hours and the overall schedule of the department. You will also be required to work some Saturdays (typically 2/month) until 1:30PM.

What We Offer
  • Great benefits and perks, including health, dental, vision, and prescription coverage
  • Life and disability insurance and some health insurance plans at no cost to employees
  • Immediate enrollment in our 401(k) plan
  • Free parking and an onsite gym available 24/7
  • A generous Paid Time Off (PTO) policy

We are committed to providing a collaborative and team-oriented environment that allows our employees to succeed. If you are a positive and ambitious individual who enjoys helping others, we encourage you to apply for this exciting opportunity.



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