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Customer Experience Manager

1 month ago

Mahwah, New Jersey, United States Percepta Full time
Job Description

At Percepta, we strive to deliver exceptional customer experiences across our global markets. As an Executive Liaison Supervisor in Mahwah, NJ, you will play a key role in creating and implementing customer-centric strategies, while enjoying the benefits of a unique and supportive work culture.

Key Responsibilities:

  • Supervise and mentor a team of Executive Liaison Specialists to ensure seamless client relationships and exceptional customer experiences.
  • Develop and implement strategic plans to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to identify and address client concerns and opportunities.
  • Provide coaching and career development opportunities to direct reports to enhance their skills and performance.
  • Act as a liaison between Percepta and clients to ensure effective communication and issue resolution.

Requirements:

  • Proven leadership experience with a minimum of 3-5 years in a customer-facing role.
  • Strong communication and interpersonal skills to build and maintain strong relationships with clients and team members.
  • Ability to analyze complex problems and develop creative solutions.
  • Knowledge of contact center operations and back-office administration.
  • Flexibility and adaptability in a fast-paced environment.

About Percepta:

Percepta is a global contact center organization that delivers exceptional customer experiences to our clients. Our values of Culture of Service, Teamwork, Respect, Proactive, Career Growth, and Diversity drive our business and guide our interactions with clients and team members.