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Customer Service Representative

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Job DescriptionJob DescriptionWe are searching for a Customer Service Representative to join our team in the Paper/Packaging industry, located in Mahwah, New Jersey, United States. In this role, you will be responsible for handling customer inquiries, processing customer orders, and maintaining accurate records. This position offers a contract to hire employment opportunity, with a focus on long-term engagement.

Responsibilities:

• Manage incoming calls pertaining to special order parts, order status, parts application, and returns.
• Accurately process and modify customer orders as necessary, ensuring all data entry is correct.
• Conduct daily, weekly, and monthly report maintenance as required.
• Regularly review and update customer credit records and order accuracy.
• Support the processing of returns for specific product lines.
• Participate in inventory counts and ensure accurate tracking of vendor stock.
• Assist in the production of finished products to match specific orders (i.e., Keys, Fuse Boxes, Instrument Packs).
• Ensure orders are appropriately packed for delivery, considering product type, shipping method, and dealer location.
• Provide necessary support to the Special Order Processor and Special Order Coordinator.
• Take part in initiatives, coaching sessions, and training with the Customer Service Supervisor.
• Perform other duties as assigned.• Proficiency in Order Entry and handling Purchase Orders is mandatory.
• Strong skills in Data Entry and Office Administration are required.
• Experience in Annual Inventory management is necessary.
• Familiarity with Inventory Planning & Reporting would be beneficial.
• Ability to maintain and manage Inventory Records is required.
• Experience in Inventory Tracking is essential.