Service Coordinator

6 hours ago


Saint Gabriel, Louisiana, United States GULF STATES TRUCK & TRAILER REPAIR Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service Writer to join our team at Gulf States Truck & Trailer Repair. As a Service Writer, you will be responsible for greeting and welcoming customers, accurately checking-in and scheduling service appointments, and providing detailed estimates and timelines for service completion.

Key Responsibilities
  • Greeting and Welcome: Greet and welcome customers with a friendly and professional demeanor, ensuring a positive experience from the start.
  • Service Scheduling: Accurately and efficiently check-in and schedule service appointments, ensuring timely and high-quality repairs.
  • Estimates and Timelines: Provide detailed estimates and timelines for service completion, keeping customers informed throughout the process.
  • Customer Communication: Coordinate with service technicians to ensure timely and high-quality repairs, and handle customer complaints and address any issues in a timely and professional manner.
  • Payment and Documentation: Accurately process payments and maintain proper documentation, ensuring seamless transactions.
  • Follow-up: Follow up with customers to ensure satisfaction with service experience, fostering long-term relationships.
Requirements
  • Computer Knowledge: Must have proficient computer knowledge and experience with working on spreadsheets.
  • Attention to Detail: Must have strong attention to detail, ensuring accuracy and efficiency in all tasks.

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