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Business Operations Specialist
2 months ago
Job Title: Business Operations Specialist
Department: Enclosures, Structures, and Forensics
Job Summary:
Lerch Bates is seeking an experienced administrative support professional to support various departments with complex administrative tasks. The ideal candidate will have strong attention to detail, ability to prioritize multiple urgent tasks, and excellent communication skills.
Key Responsibilities:
- Assist project teams with technical report development and delivery, including proofreading, formatting, and ordering of reports/records.
- Update Customer Relationship Management (CRM) system, Salesforce, on a project basis to include data entry of client information, project team, and billing terms.
- Prepare, manage, and track project contracts and insurance documents from initiation through execution.
- Facilitate initial intake calls with prospective clients and coordinate with insurance adjusters on new claim assignments.
- Develop work instructions to document current processes and procedures, update report templates for formatting and clarity, and provide onboarding support to new team members.
- Create and maintain electronic and physical project files, file disclosures/records subpoenas, scan and upload documents to project folder, and coordinate and book travel for team members.
- Provide event planning support as needed, maintain/Renew Professional memberships/certifications, and act as customer service liaison for clients.
- Contribute to team effort by accomplishing related projects and results as needed.
Requirements:
- High School Diploma or Equivalent; Bachelor's Degree preferred.
- 3-5 years of supportive administrative experience.
- Demonstrated ability to work in a timeline-driven setting with multiple contributors and projects.
- Previous experience reading and writing technical documents.
- Administrative experience in a small to mid-size in engineering, construction, architecture, or other professional industry preferred.
- Experience reviewing contracts, proofreading engineering reports, and reviewing certificates of insurance preferred.
- Experience with Salesforce preferred.
- Maintains professional tact while being flexible and adaptable to a changing, fast-paced office environment.
- Advanced verbal and written interpersonal communication skills.
- Superior time management skills with the ability to prioritize large workloads.
- Strong critical thinking skills required.
- Ability to take initiative, be self-motivated, and solve problems.
- Exceptional grammar, business writing, and presentation preparation skills.
- Proficiency in Microsoft Office Applications, specifically Excel, Word, PowerPoint, and Outlook.
- Exceptional planning and organizational skills with a quality focus and attention to detail.
Why work with Lerch Bates?
- Competitive Compensation
- Medical, Dental, and Vision Insurance
- Employee Stock Ownership program
- Generous PTO
- Incentive compensation bonus
- 401(k) with up to 6% employer match
- FSA and HSA
- Charitable paid time off
- Birthday Bonus
- Paid Parental Leave
- Tuition Reimbursement
- Learning and Development
- Exceptional company culture
CORE Values: Ownership. Community. Integrity. Respect. Optimism
Lerch Bates is a federal contractor, which requires us to conduct a pre-employment background check and drug test. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.