Customer Service Liaison
6 days ago
As a key liaison between Miele Business Partners and our team, you will deliver exceptional customer service and support.
The role involves providing phone and email support to resolve customer issues, managing sales orders through the invoice process in an SAP environment, and ensuring compliance with customer requirements and company protocols.
Key Responsibilities:- Deliver best-in-class customer service, meeting Department KPIs.
- Collaborate with the Dealer network, National Accounts, and internal teams to meet customer needs while maintaining quality standards.
- Respond to account inquiries via phone and email as part of the dealer support team.
- Enter, monitor, modify, verify, and release standard sales orders within an SAP environment.
- Resolve post-order customer inquiries via phone and email, addressing disputes, issuing debit/credits, and approving return authorizations.
- Provide requested proof of deliveries or tracking information to external or internal customers.
- Assist with special order intake for assigned accounts.
- Minimum three years of customer service experience in a corporate sales environment.
- One year of experience in an SAP environment preferred.
- Basic Excel skills preferred.
- Two years of college or equivalent work experience.
- Willingness to work overtime if needed.
- Demonstrated proficiency as a customer service representative from a retailer/distributor/manufacturing environment.
- Excellent verbal/phone, written, and chat communication skills.
- Strong data entry, organizational, and investigational skills, with above-average attention to detail.
We offer a competitive compensation package, including an estimated $55,000 - $65,000 per year, 100% covered life and long-term disability insurance, wellness discounts on medical premiums, 401(k) with company match, and more.
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