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Unified Communications Specialist
2 months ago
We are seeking a highly skilled and experienced Unified Communications Specialist to join our team at Jacobs. As a key member of our organization, you will be responsible for designing, implementing, and maintaining complex voice and video systems for our clients.
Key Responsibilities- Operations Lead: Provide leadership and oversight for large-scale enterprise voice and video services, working closely with Network Engineering and Help Desk/Network Operations teams to ensure seamless service delivery.
- System Monitoring and Troubleshooting: Track and monitor the Unified Collaboration environment, identifying and resolving performance issues and outages in a timely manner.
- Documentation and Reporting: Develop and maintain detailed documentation of system events, procedures, and best practices to ensure knowledge sharing and continuous improvement.
- System Maintenance and Upgrades: Plan, manage, and execute voice and video system patch, upgrades, or service updates, ensuring minimal disruption to ongoing operations.
- Security and Compliance: Provide timely response to system vulnerability updates, developing clear implementation plans and schedules to ensure compliance with security and regulatory requirements.
- System Administration: Maintain daily system status reporting, ticket resolution, and high-visibility issue management, ensuring seamless service delivery.
- Active Top Secret Clearance: Must have an active Top Secret clearance with SCI or the ability to acquire Top Secret/SCI.
- 10+ Years of Experience: Must have at least 10 years of directly related experience in Unified Communications, with a strong background in voice and video systems.
- DoD 8570 IAT Level II Certification: Must have current DoD 8570 IAT Level II Certification (any higher version also acceptable).
- CCNA Collaboration Certification: Must have current CCNA Collaboration certification.
- Telecommunications Experience: Must have experience installing, administering, and upgrading Cisco Unified Communications Manager (CallManager, IM & Presence services), Cisco Telepresence, Cisco Prime Collaboration, Cisco Unity Connection (Jabber), and Unified Contact Center Express.
- Network Engineering Experience: 5+ years of experience in network engineering, with a strong background in converged networks.
- VoIP Experience: 8+ years of experience in VoIP, with a strong background in voice and video systems.
- CompTIA Security+ Certification: Must have CompTIA Security+ certification.
Jacobs is a global leader in providing technical, professional, and scientific services to governments, companies, and organizations. We are committed to delivering innovative solutions that meet the needs of our clients and contribute to the betterment of society.