Unified Communications Specialist
3 weeks ago
The Lone Wolf Team at Amentum is seeking a highly skilled Unified Communications Specialist to support the Distributed Continuity Integrated Network - Top Secret Enterprise Services (DCIN-TS ES). This is a critical role that requires a strong work ethic, attention to detail, and the ability to work as a critical member of a team in pursuit of mission objectives.
Responsibilities:- Lead operations for large enterprise (3,000+) Tier III voice and video services, working in tandem with Network Engineering and Help Desk/Network Operations teams to maintain and resolve all service issues.
- Track and monitor the Unified Collaboration environment of phones and video teleconference end-point devices for performance of the system and provide proactive resolution to problems or outages.
- Provide troubleshooting procedures and documentation of major system events impacting services, and contribute significantly in the development, review, and presentation of best practices and support services to maintain system services.
- Plan and manage all Voice and Video system patch, upgrades, or service updates impacting ongoing operations, and provide timely response to all system vulnerability updates with clear implementation plans and schedules.
- Maintain daily system status reporting and ticket resolution of high visibility issues.
- Advanced knowledge of VMWare and Cisco Unified Computing System integration.
- Experience with Cisco CUCM, Unity Connection, Jabber, CIPC, and other related systems.
- Active Top Secret clearance with SCI or the ability to acquire Top Secret/SCI.
- 10 years of directly related experience.
- Must have CURRENT DoD 8570 IAT Level II Certification (any higher version also acceptable).
- Must have current CCNA certification.
- Experience with managing a UC environment for a large enterprise.
- Experience with the Defense Red Switch Network (DRSN).
- Familiarity with DoD/IC voice/video technologies.
Amentum is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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