Customer Service Representative

2 days ago


Cary, North Carolina, United States Randstad Full time
Customer Service Representative Opportunity

Randstad Strategic Accounts is seeking a skilled business professional to fill a Customer Service Representative position with a leading healthcare company. This temp-to-hire opportunity requires a strong background in call center and customer service, with a focus on medical terminology.

Key Responsibilities:
  • Handle inbound and outbound calls to schedule medication delivery and payment, ensuring accurate information is included in customer profiles.
  • Respond to customer inquiries, routing calls to the appropriate staff for prompt resolution and customer satisfaction.
  • Update concise progress notes to facilitate seamless communication among team members.
  • Provide exceptional customer service through the manipulation of management information systems, addressing refill needs, prescription status, and insurance verification.
  • Collaborate with the clinical team (pharmacists and nurses) to address patient questions and concerns during refill scheduling.
  • Identify and report adverse events and product complaints to ensure patient safety.
Requirements:
  • 2+ years of high-volume call center and customer service experience, preferably in the healthcare industry.
  • Accuracy and attention to detail are essential.
  • Strong communication and multitasking skills.
  • Ability to type accurately and learn new systems.
  • Microsoft Suite proficiency.
What We Offer:
  • A competitive hourly rate of $18-$20.4.
  • A comprehensive benefits package, including health insurance and a 401K contribution.
  • An incentive and recognition program.

Randstad is an equal opportunity employer, committed to diversity and inclusion. If you require a reasonable accommodation during the application or interview process, please contact us.



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