Railway Customer Support Specialist

6 days ago


Syracuse, New York, United States Amtrak - The National Railroad Passenger Corporation Full time
Position Overview:
This role is dedicated to delivering exceptional customer service to our passengers, whether at the ticket counter or on the station floor.

Key Responsibilities:
1. Welcome and assist passengers with their inquiries and needs.
2. Provide comprehensive support related to travel arrangements and services.
3. Ensure a positive experience for all customers by addressing concerns and resolving issues promptly.
4. Maintain a professional demeanor while interacting with passengers in various settings.

Qualifications:
Ideal candidates will possess strong communication skills and a commitment to customer satisfaction. Experience in a customer-facing role is preferred.

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