Telecommunications Customer Support Specialist

2 weeks ago


Syracuse, New York, United States Rochester Promotions Firm Full time
Job Overview

Rochester Promotions Firm is seeking a highly skilled Telecommunications Customer Support Representative to join our team. As a Telecommunications Customer Support Representative, you will be responsible for delivering exceptional customer experiences by providing timely and effective support to our customers.

Key Responsibilities
  • Provide product and service information to customers, addressing their needs and concerns in a professional and courteous manner.
  • Develop and build relationships with new customers, understanding their wants and needs to provide curated recommendations.
  • Answer and address questions and concerns in a timely and efficient manner, escalating concerns to the appropriate department or team member as needed.
  • Overcome objections respectfully and professionally, ensuring complete satisfaction throughout the entire experience.
  • Receive customer feedback to relay to upper management, improving the customer experience and driving business growth.
  • Attend daily meetings and training sessions to stay up-to-date on product knowledge, customer service tactics, and available promotions.
Requirements
  • 1-3 years of successful sales, customer service, cold-calling, or client relations experience.
  • Possess a solution-oriented mindset, with the ability to overturn objections and answer technical questions.
  • Excellent presentation, negotiation, and verbal communication abilities.
  • Independent and self-motivated, with the ability to work effectively in a team setting.
  • Outstanding time management, prioritization, and organization skills.

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