Telecommunications Customer Support Specialist
2 weeks ago
Rochester Promotions Firm is seeking a highly skilled Telecommunications Customer Support Representative to join our team. As a Telecommunications Customer Support Representative, you will be responsible for delivering exceptional customer experiences by providing timely and effective support to our customers.
Key Responsibilities- Provide product and service information to customers, addressing their needs and concerns in a professional and courteous manner.
- Develop and build relationships with new customers, understanding their wants and needs to provide curated recommendations.
- Answer and address questions and concerns in a timely and efficient manner, escalating concerns to the appropriate department or team member as needed.
- Overcome objections respectfully and professionally, ensuring complete satisfaction throughout the entire experience.
- Receive customer feedback to relay to upper management, improving the customer experience and driving business growth.
- Attend daily meetings and training sessions to stay up-to-date on product knowledge, customer service tactics, and available promotions.
- 1-3 years of successful sales, customer service, cold-calling, or client relations experience.
- Possess a solution-oriented mindset, with the ability to overturn objections and answer technical questions.
- Excellent presentation, negotiation, and verbal communication abilities.
- Independent and self-motivated, with the ability to work effectively in a team setting.
- Outstanding time management, prioritization, and organization skills.
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Syracuse, New York, United States ISSI Tech Pros Full time{"h1": "Technical Support Specialist", "p": "At ISSI Tech Pros, we are seeking a skilled and customer-focused individual to provide comprehensive technical support and training to our diverse user base. Key Responsibilities: ","ul": [{"li": "Maintain and troubleshoot a variety of audio, video, and presentation systems used in our facilities"}, {"li":...