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Sales Support Specialist/Apartment Concierge

2 months ago

Los Angeles, California, United States The Hoxton Full time
Job Overview

Company Overview:

The Hoxton, Downtown LA is situated in a revitalized area, showcasing some of the finest dining, shopping, and nightlife options. With 174 thoughtfully designed rooms by Ennismore Design Studio, a vibrant ground floor restaurant, and the first rooftop pool and restaurant offering stunning views, we are committed to providing exceptional experiences.

Position Summary:

We are seeking a Sales Support Specialist/Apartment Concierge to enhance our Sales team at The Hoxton, Downtown LA. This role is essential in ensuring the success of our vibrant property by assisting in sales administration, hosting apartment guests, and guaranteeing an outstanding experience for our clients. The position reports directly to the Director of Sales.

Key Responsibilities:
  • Develop and maintain company and contact profiles within our CRM system.
  • Create promotional materials and update sales resources.
  • Assist with phone coverage and support client tours and entertainment.
  • Evaluate group leads and communicate details effectively to the Director of Sales.
  • Manage sales reservation inquiries.
  • Facilitate VIP guest room allocations and special amenities.
  • Process housekeeping and maintenance requests.
  • Maintain databases and conduct research as needed.
  • Order and manage supplies for the Apartment pantry.
  • Oversee the inventory of Apartment stationery.
  • Develop and refine Sales and Apartment standard operating procedures.
  • Welcome Apartment guests and serve as the primary contact for meetings.
  • Ensure the Apartment is consistently presentable and ready for guests.
  • Utilize our property management systems and collaborate with partners to manage rates.
  • Achieve designated goals and key performance objectives.
  • Create group booking links and maintain group records.
  • Coordinate with the Front Desk on group check-ins and operational logistics.
  • Prepare proposals, contracts, and manage financial transactions.
  • Communicate with clients regarding final arrangements and billing.
  • Coordinate commission payments with the Finance team.
  • Collaborate with our food and beverage partners for group meal orders.
Benefits:
  • Join an organization dedicated to not only expanding its hotel portfolio but also fostering a global community.
  • Engage in a creative and rewarding work environment that encourages innovation.
  • Be yourself and collaborate with talented individuals in a relaxed culture.
  • Opportunities for personal and professional growth within an exciting business.
  • Receive a competitive compensation package with potential for career advancement.
  • Enjoy excellent discounts across the Ennismore family for you and your loved ones.

Equal Opportunity Employer:

The Hoxton, Downtown LA is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Next Steps:

Qualified candidates will have the opportunity to meet with our team to discuss their experience in the hospitality industry, followed by a meeting with a member of our People team.

Qualifications:
  • Proficient in property management systems.
  • Demonstrated ability to execute tasks efficiently.
  • Highly organized and detail-oriented.
  • Quick learner who adapts to our unique culture.
  • Natural host with a talent for making guests feel welcome.
  • Proactive problem solver who collaborates effectively.
  • Balance of methodical processes and creative flexibility.
  • Passionate about hospitality and guest experiences.
  • Committed to leaving a positive impact on all interactions.
  • Team player who supports colleagues and enjoys a fun work environment.

All personal information will be kept confidential in accordance with EEO guidelines.