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Customer Service Team Lead

2 months ago

Durham, North Carolina, United States LC Industries Full time

**Job Summary**

LC Industries is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Provide timely and effective responses to customer inquiries and concerns
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
  • Develop and implement customer service strategies to meet business objectives
  • Lead and manage a team of customer service representatives to ensure high levels of customer satisfaction
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and maintain relationships with key customers to ensure long-term loyalty and retention

**Requirements:**

  • High School diploma or equivalent required; Bachelor's degree preferred
  • Minimum 2-4 years of customer service experience, preferably in a leadership role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment

**What We Offer:**

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

**Equal Opportunity Employer:**

LC Industries is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.