Utility Assistance Specialist
2 weeks ago
Salary: $16.88
TEAM, Inc., a non-profit organization dedicated to social services across multiple communities, is seeking candidates for the role of ENERGY ASSISTANT.
Location: Derby (Full-Time, 35 hours per week)
Key ResponsibilitiesThe selected candidate will be responsible for:
- Facilitating the energy assistance program in compliance with relevant regulations and grant requirements.
- Conducting client intake by gathering necessary information, including income documentation, and entering data into the system.
- Evaluating client eligibility for the program and determining award amounts based on established criteria.
- Managing the authorization and processing of vendor and client bills, including reconciling payments with the financial department.
- Providing outreach services to clients who are homebound.
- Addressing inquiries from clients and vendors regarding the energy assistance program.
- Assisting in crisis situations, such as utility shut-offs, and serving as a liaison between clients and utility providers.
- Conducting Assurance 16 activities, including MPP and vendor mediation.
- Performing general office tasks, including filing, handling calls, and managing faxes.
Applicants should possess:
- A high school diploma or equivalent.
- A minimum of 3 years of experience in Energy Assistance or a related field, with a background in Human Services being advantageous.
- Strong computer proficiency and excellent customer service skills.
- A detail-oriented approach to work.
TEAM Inc. is an Equal Opportunity Employer.
Internal candidates are encouraged to apply in writing to the Human Resources Department.
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