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Computer Support Specialist

2 months ago

Derby, Connecticut, United States Ribbit Computers Full time

About Ribbit Computers

Ribbit Computers is a leading provider of computer repair services, dedicated to delivering exceptional customer service and technical expertise.

Job Summary

We are seeking a highly skilled and motivated Computer Support Specialist to join our team. As a key member of our support team, you will be responsible for troubleshooting technical computer issues, assisting clients with new device setups, and selling computers and services.

Key Responsibilities

  • Work with customers to troubleshoot technical computer issues and document actions and results.
  • Assist clients with new device setups and provide technical support.
  • Sell computers and services to clients, leveraging your technical expertise and sales skills.
  • Collaborate with our team to service devices, sell services, and research new techniques and products.

Requirements

  • Strong written and verbal communication skills, with the ability to establish and maintain working relationships with clients and coworkers.
  • Ability to handle stressful situations in a professional and congenial manner.
  • Proficiency in troubleshooting and understanding Windows, macOS, and Office Suite.
  • Strong organizational skills, with the ability to manage multiple projects and tasks simultaneously.
  • Ability to work independently or as part of a team, with a focus on achieving defined objectives.

Preferred Qualifications

  • Minimum of one year's work experience in a IT-related field, or an equivalent combination of education and experience.
  • Starting pay: $14/hour (training), $16/hour (after training)