Experience Intelligence Lead
4 hours ago
We are seeking an experienced professional to lead our Experience Intelligence team, responsible for developing and implementing a comprehensive strategy for CX data, analytics, reporting, and insights generation. The successful candidate will ensure alignment with broader organizational goals, supporting effective decision-making, value measurement, and personalization across channels.
Key Responsibilities- Develop and implement a comprehensive strategy for CX data, analytics, reporting, and insights generation, ensuring alignment with broader organizational goals.
- Oversee the omnichannel data foundation, working with IT data engineers to ensure robust and scalable data systems.
- Develop data artifacts to improve usability and manage data tagging and collection efforts, optimizing tagging strategies.
- Lead reporting and insights generation, supporting democratization of data across the organization and fostering a data-driven culture.
- Manage a team of data professionals, including data architects, analysts, and other relevant roles, providing regular feedback and guidance.
- Establish key performance indicators (KPIs) to measure the success and impact of customer engagement strategies and tactics.
- Bachelor's degree in Data Science, Computer Science, Information Technology, or related field required.
- 13+ years in data analytics, data management or related roles within a commercial organization required, pharmaceutical and/or life science experience preferred.
- Proven track record of developing and implementing data strategies and roadmaps at a senior management level.
- Extensive experience in omnichannel data analytics, reporting and insights generation highly preferred.
At Novo Nordisk, we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in.
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Experience Intelligence Lead
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