Merchant Service Associate

3 weeks ago


Williamsburg, Virginia, United States Chesapeake Bank Full time
Overview

Chesapeake Bank is a financial institution that excels in the industry and values a fun work environment. Our team has high levels of employee engagement, as demonstrated by our ranking in the top 200 banks in external engagement surveys. We offer competitive benefit plans and prioritize job satisfaction. Chesapeake Bank contributes to local communities through service hours and donations.

Job Summary

The Client and Partner Success Associate is a key role within the Chesapeake Payment Systems team. This position serves as a front-line point of contact for partners and business clients, managing opportunities to enhance the client experience and communicate internally and externally. The Client and Partner Success Associate cultivates and strengthens relationships to maximize profitability and manage growth and retention.

Responsibilities
  • Embrace a consultative relationship approach at all organizational levels, fostering strong connections within and outside the bank.
  • Ensure ongoing client retention and satisfaction from initial sales handoff to partnership duration.
  • Discover, introduce, and execute strategies to boost client satisfaction.
  • Manage client expectations and document progress in CRM systems for delivering exceptional service.
  • Set and manage open/pending tickets and track client goals within CRM systems.
  • Act as an escalation point and resolve client or partner issues.
  • Collaborate with the Client Relations Manager and Product team to introduce new solutions and product integrations.
  • Work with the business development team, commercial lenders, and branch personnel to ensure seamless integration as a partner in new business development.
  • Conduct comprehensive needs analysis for clients to understand their requirements and provide the best possible service.
  • Assist with quarterly business reviews and division strategic goals.
  • Identify and develop educational opportunities to maintain and increase sales and retention.
  • Understand the role in maintaining a compliance culture with risk management processes.
  • Orchestrate and manage various projects.
Requirements
  • Associates degree or equivalent work experience.
  • Minimum 1 year or more of relevant work experience in Sales and/or Client Management.
  • Merchant Services Processing experience preferred, but not required.
  • Experience developing and maintaining relationships across teams and management levels.
  • Strong time management, organizational, and forecasting skills.
  • Performance tracking and reporting skills.
  • Motivated and persistent in pursuing excellent client experiences.
  • Excellent verbal and written communication skills.
  • Ability to travel up to 25% of total working hours.
  • Intermediate level proficiency in Microsoft Office programs.
  • Basic to Intermediate level understanding of mobile operating systems and application usage.


  • Williamsburg, Virginia, United States Chesapeake Bank Full time

    Job Title: Client and Partner Success AssociateOverview:Chesapeake Bank is seeking a highly motivated and results-driven Client and Partner Success Associate to join our team. As a key member of our Chesapeake Payment Systems team, you will be responsible for managing successful relationships with our merchants and partners, ensuring exceptional client...


  • Williamsburg, Virginia, United States Chesapeake Bank Full time

    About the RoleChesapeake Bank is seeking a highly motivated and results-driven Client Success Associate to join our team. As a key member of our Merchant Services team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and driving business growth.Key ResponsibilitiesClient Relationship...


  • Williamsburg, Virginia, United States Commonwealth Senior Living Full time

    About the Role:We are seeking a skilled and compassionate Dining Services Associate to join our team at Commonwealth Senior Living. As a key member of our hospitality team, you will play a vital role in delivering exceptional dining experiences to our residents.Responsibilities:• Prepare and serve nutritious meals to our residents in a safe and sanitary...


  • Williamsburg, Virginia, United States Kingsmill Resort Full time

    Hospitality Service AssociateKingsmill Resort is in search of a Hospitality Service Associate dedicated to delivering outstanding service to guests throughout their visit. Key responsibilities encompass guest registration, payment processing, and addressing any guest concerns. The ideal candidate should possess excellent communication and sales abilities,...


  • Williamsburg, Virginia, United States Wyndham Destinations Full time

    About the RoleWe're seeking a skilled Guest Service Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you'll be responsible for delivering exceptional guest experiences from registration to checkout.Key ResponsibilitiesProvide warm welcomes and exceptional service to guests from around the world.Guide guests through...


  • Williamsburg, Virginia, United States Wyndham Destinations Full time

    Be the Face of HospitalityAt Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Services Associate, you'll play a vital role in making our guests' vacations unforgettable. Your warm welcome, excellent service, and contagious smile will set the tone for an unforgettable stay.Key Responsibilities:Provide...


  • Williamsburg, Virginia, United States Wyndham Destinations Full time

    Be the Heart of Our Guests' Vacation ExperienceWe're seeking a skilled Guest Services Associate to join our team at Club Wyndham Kingsgate Resort. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service, ensuring seamless guest experiences, and promoting our resort's amenities and services.Key...


  • Williamsburg, Virginia, United States Wyndham Destinations Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Service Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide warm welcomes and...


  • Williamsburg, Virginia, United States Wyndham Destinations Full time

    Be the Heart of Our Guests' Vacation ExperienceWe're seeking a skilled Guest Services Associate to join our team at Club Wyndham Kingsgate Resort. As a key member of our hospitality team, you'll play a vital role in ensuring our guests have an unforgettable vacation experience.Key Responsibilities:Provide warm welcomes and exceptional service to guests from...


  • Williamsburg, Virginia, United States Marcus Theatres Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Food Runner to join our team at Marcus Theatres. As a Food Runner, you will play a vital role in providing an exceptional dining experience for our guests. Your primary responsibility will be to assist our servers and kitchen staff in ensuring that our guests receive their food and beverages in a...


  • Williamsburg, Virginia, United States Bowlero corporation Full time

    OverviewImagine working in a dynamic and fast-paced environment where every day is different. As a Food and Beverage Attendant/Runner with Bowlero Corp, you'll be part of a team that's passionate about delivering exceptional guest experiences.Key ResponsibilitiesTake and fulfill food and drink orders, ensuring accuracy and efficiencyWork collaboratively with...


  • Williamsburg, Virginia, United States Wal-Mart Stores , Inc. Full time

    {"title": "Cashier & Front End Services Associate", "description": "About the Role:As a Cashier & Front End Services Associate at Walmart, you will play a vital role in creating a positive shopping experience for our customers. You will be the first point of contact for many customers, and your friendly demeanor and excellent communication skills will make a...

  • Sales Associate

    4 weeks ago


    Williamsburg, Virginia, United States Navy Exchange Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at the Navy Exchange. As a Sales Associate, you will be responsible for providing exceptional customer service, selling general merchandise, and assisting with the operation of our Food and Beverage Convenience Bar.Key Responsibilities:Sales and Customer...


  • Williamsburg, Virginia, United States Wyndham Destinations Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable and enjoyable experience at our resort.Key ResponsibilitiesGuest Welcome and...

  • Sales Associate

    2 weeks ago


    Williamsburg, Virginia, United States European Wax Center VA Full time

    About European Wax CenterEuropean Wax Center (NASDAQ: EWCZ) is a leading provider of out-of-home waxing services in the United States. With over 1,000 locations nationwide, we continue to revolutionize the industry and empower our guests to feel confident and beautiful.Job Title: Guest Service Sales AssociateWe are seeking a highly motivated and...


  • Williamsburg, Virginia, United States Aramark Full time

    Job SummaryThe Catering Services Worker plays a vital role in supporting the event operations team in delivering exceptional catering services and events within the location. This position requires a high level of attention to detail, excellent communication skills, and the ability to work independently with minimal supervision.Key ResponsibilitiesSet up...


  • Williamsburg, Virginia, United States Kingsmill Resort Full time

    Job SummaryWe are seeking a highly skilled Retail Sales Associate to join our team at Kingsmill Resort. As a key member of our retail team, you will be responsible for providing exceptional guest service, maintaining a clean and organized retail environment, and driving sales through suggestive selling and upselling.Key ResponsibilitiesGuest Service: Provide...


  • Williamsburg, Virginia, United States Resort Lifestyle Communities Full time

    Resort Lifestyle Communities Job OpportunityWe are seeking a part-time Utility Buffet Server to provide exceptional dining experiences for our residents and their guests. As a key member of our Culinary and Dining Services team, you will work under the direction of our Executive Chef to ensure seamless service.Key Responsibilities:Greet residents and guests,...


  • Williamsburg, Virginia, United States Craft 31 Full time

    Job Summary:Craft 31 is seeking a highly skilled and versatile individual to join our team as a Food Runner. As a key member of our front-of-house team, you will be responsible for delivering exceptional dining experiences to our guests.About the Role:Food Runner: Efficiently deliver food orders from the kitchen to guests' tables, ensuring timely and...


  • Williamsburg, Virginia, United States Wyndham Destinations Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and Check-in:...