Client Success Associate

22 hours ago


Williamsburg, Virginia, United States Chesapeake Bank Full time
About the Role

Chesapeake Bank is seeking a highly motivated and results-driven Client Success Associate to join our team. As a key member of our Merchant Services team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and driving business growth.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with clients, understanding their business needs and providing tailored solutions to drive growth and retention.
  • Business Development: Identify new business opportunities and develop strategies to acquire new clients, while also expanding existing relationships.
  • Account Management: Manage client accounts, ensuring timely and effective resolution of issues, and providing exceptional customer service.
  • Communication and Collaboration: Collaborate with internal stakeholders, including sales, marketing, and product teams, to ensure seamless communication and delivery of client solutions.
  • Performance Tracking and Reporting: Monitor and report on key performance indicators, including client satisfaction, retention, and revenue growth.
Requirements
  • Education: Associate's degree or equivalent work experience.
  • Experience: Minimum 1 year or more of relevant work experience in sales and/or client management.
  • Skills: Strong communication, interpersonal, and problem-solving skills, with the ability to work in a fast-paced environment.
  • Technical Skills: Intermediate level proficiency in Microsoft Office programs, including Excel, PowerPoint, and Word.
About Chesapeake Bank

Chesapeake Bank is a leading financial institution dedicated to providing exceptional service and innovative solutions to our clients. We are committed to building strong relationships with our clients, employees, and communities, and we are seeking a talented and motivated individual to join our team.



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