Patient Care Specialist

14 hours ago


Williamsburg, Virginia, United States Sentara Healthcare Full time

Job Summary:

Velocity Urgent Care, now solely owned by Sentara Health, is seeking a Patient Care Specialist to provide non-clinical support within our Urgent Care Clinic. This role ensures an exceptional patient experience by performing complex administrative tasks to support patient care delivery.

Key Responsibilities:

  • Schedule appointments and outpatient procedures under general supervision, coordinating referrals, resources, and pre-authorizations as needed.
  • Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes/minutes/files.
  • Respond to telephone and written inquiries from internal and external sources, such as patients, providers, and insurance companies.
  • Employ initiative and independent judgment to prioritize and handle incoming requests and difficult problems.

Requirements:

  • Three years of clerical and customer service experience required.
  • One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.
  • Experience with Electronic Medical Record systems preferred.

Benefits:

Sentara Healthcare offers an attractive array of full-time benefits, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, a 401(k)/403(b), performance bonus, career advancement opportunities, and more.

Our organization values diversity, inclusion, and belonging, and we strive to create a work environment that reflects the communities we serve.



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