Patient Care Coordinator

5 hours ago

Williamsburg, Virginia, United States Sentara Full time
Job Summary

We are seeking a highly skilled Patient Care Specialist to join our team at Sentara Medical Group. As a Patient Care Specialist, you will provide non-clinical support within a physician's office and ensure an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery.

Key Responsibilities
  • Schedule appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems.
  • Provide general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc.
  • Employ a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.
Requirements
  • High School Diploma or equivalent required.
  • Three (3) years Clerical, Customer Service experience required.
  • One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
Benefits

Sentara Health offers employees comprehensive health care and retirement benefits designed with you and your family's well-being in mind. Our benefits packages are designed to change with you by meeting your needs now and anticipating what comes next.

You have a variety of options for medical, dental and vision insurance, life insurance, disability, and voluntary benefits as well as Paid Time Off in the form of sick time, vacation time and paid parental leave.

Team Members have the opportunity to earn an annual flat amount Bonus payment if established system and employee eligibility criteria is met.

About Sentara

Sentara Health is a leading healthcare provider in Virginia and northeastern North Carolina, with a commitment to growth, innovation, and patient safety. We are dedicated to improving health every day and provide the opportunity for training, development, and growth.

We are a tobacco-free environment and proud to be a diverse and inclusive organization, with a workforce that reflects the communities we serve.

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