Patient Care Coordinator

5 days ago


Williamsburg, Virginia, United States Sentara Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Care Specialist to join our team at Sentara Healthcare. As a Patient Care Specialist, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within our Urgent Care Clinic.

Key Responsibilities
  • Schedule appointments and outpatient procedures under general supervision, coordinating referrals, resources, and pre-authorizations as needed.
  • Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes and files.
  • Respond to telephone and written inquiries from internal and external sources, including patients, providers, and insurance companies.
  • Employ a high level of initiative and independent judgment to make decisions about prioritization and handling of incoming requests and difficult problems.
Requirements
  • Three years of clerical and customer service experience required.
  • One year of experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers required.
  • Experience with electronic medical record systems preferred.
Benefits

Sentara Healthcare offers a comprehensive benefits package, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, and a 401(k) plan. We are committed to providing a supportive and inclusive work environment that encourages community involvement and career growth.



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