Patient Care Specialist
3 days ago
Job Summary:
As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery.
Key Responsibilities:
- Schedule appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems.
- Provide general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc.
- Employ a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.
Requirements:
- High School Diploma or equivalent required.
- Three (3) years Clerical, Customer Service experience required.
- One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
Benefits:
- Medical, Dental, and Vision Insurance.
- Paid Annual Leave, Sick Leave.
- Flexible Spending Accounts.
- Retirement funds with matching contribution.
- Supplemental insurance policies, including legal, Life Insurance and AD&D among others.
- Work Perks program including discounted movie and theme park tickets among other great deals.
- Opportunities for further advancement within our organization.
About Sentara:
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at https://www.cms.gov/Regulations-and-Guidance/Legislation/CLIA for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
In support of our mission to improve health every day, this is a tobacco-free environment.
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