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Client Support Specialist

2 months ago

Londonderry, New Hampshire, United States Bath Flip Full time

Position Overview:
Are you passionate about providing exceptional customer service? Bath Flip is on the lookout for a dedicated Customer Service Representative to enhance our client interactions. In this role, you will serve as the primary contact for our clients, ensuring they receive outstanding support through various communication channels.

Job Role: Customer Service Representative

  • Employee Benefits:
  • 401(k) retirement savings plan
  • Attractive salary structure
  • Comprehensive dental and health insurance
  • Exclusive employee discounts on merchandise
  • Career advancement opportunities
  • Paid time off to promote work-life harmony
  • Continuous training and development initiatives
  • Tuition reimbursement for ongoing education

Work Hours:
Standard schedule from Monday to Friday, 8am to 5pm, with occasional remote support on weekends.

  • Key Responsibilities:
  • Address customer inquiries through phone, email, and chat
  • Assist with product information, order processing, and returns
  • Resolve customer concerns efficiently and courteously
  • Process orders and payments accurately
  • Keep clients informed about their requests
  • Organize service appointments and job scheduling
  • Manage payment collections and billing updates
  • Coordinate necessary permits and inspections
  • Maintain and update customer databases
  • Qualifications:
  • Previous experience in customer service is advantageous
  • Thrive in a dynamic retail environment where collaboration and service excellence are vital
  • Establish strong relationships with clients to better understand their needs
  • Foster a positive customer experience
  • Exhibit effective communication and interpersonal skills
  • Demonstrate strong follow-up and organizational abilities
  • Capable of multitasking and prioritizing effectively
  • Proficient in Microsoft Office and CRM systems
  • High school diploma or equivalent is required

About Bath Flip:
With over twenty years in the industry, Bath Flip is a premier provider of high-quality bathroom solutions. We are celebrated for our vast product range and exceptional customer service, and we take pride in fostering a supportive and inclusive workplace culture.