HVAC Technical Support Specialist
6 hours ago
Bosch Thermotechnology is seeking an experienced Heating, Ventilation, and Air Conditioning (HVAC) Technical Support Specialist to join our team. As a key member of our support center, you will provide technical assistance to contractors, dealers, engineers, architects, and homeowners on various HVAC and hot water systems.
Key Responsibilities:- Provide phone and email-based troubleshooting and applications assistance
- Work with different departments to support new product introductions and continuous improvement projects
- Represent the business in root cause analysis and complaint resolution
- Establish and maintain electronic support records of calls and emails
- Review technical materials to verify correctness and develop departmental technical documents
- High School diploma or equivalent
- 5+ years of experience in HVAC and hot water systems
- Strong problem-solving skills, adaptability, and willingness to take initiative
- Diplomatic and strong interpersonal skills to handle customer escalations
- Excellent verbal and written communication skills
- Oil service and installations experience
- Gas, Oil license, NATE certification, Refrigerant Service EPA certification
- Experience with geothermal and Direct Digital Controls (DDC) products
Bosch Thermotechnology is a leading provider of heating, cooling, and hot water systems. We are committed to innovation and customer satisfaction. As a member of our team, you will have the opportunity to work with a diverse range of products and technologies.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced HVAC Technical Support Specialist looking for a new challenge, please submit your application.
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