Automotive Service Representative

1 week ago


Harrisonburg, Virginia, United States Steven Toyota Full time

We are a fast-growing Toyota dealership group in the state, offering a tremendous opportunity for upward growth and a path towards management.

Our Culture

We strive to bring together warm, talented, and intelligent people who love interacting with clients and are among the best in their field.

We put our customers first, making the buying experience the best in the business.

Benefits Package
  • 401(k) Plan
  • Medical Plan
  • Dental Plan
  • Vision Plan
  • Long & Short-Term Benefits
  • Competitive commission structure
  • Accident Insurance
  • Life Insurance
  • Paid Training
  • Opportunities for advancement
  • Access to the latest automotive software
  • Company & Family Summer Picnics
  • Winter Holiday Party
Job Responsibilities:
  1. Process in/out bound phone calls for Toyota, Nissan, and Kia stores.
  2. Assist service advisor with preparing for customer arrival.
  3. Confirm/Reminding guests of their appointments.
  4. Maintain and update guests' information.
  5. Assist with scanning of parts and service documentation.
  6. Sorting and filing paperwork.
  7. Coordinate communication.
  8. Work with customers in a professional, well-spoken manner.
  9. Direct customers to product information resources, including those available online.
  10. Log all activity in a CRM.
  11. Meet and exceed goals each month and quarter.
Requirements:
  • Strong verbal and written communication skills.
  • Proficiency with Microsoft Word, Excel, and Outlook.
  • Time management, prioritization, and multitasking skills.
  • Professional appearance and work ethic.
  • Clean driving record and valid driver's license.
  • Bilingual preferred - Pay differential offered.

Estimated salary: $60,000 - $80,000 per year.



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