Patient Access Specialist I

3 weeks ago


Tacoma WA USA, United States Virginia Mason Franciscan Health Full time
Job Summary

This role is responsible for performing general patient access duties in a centralized call center environment in accordance with established standards and procedures.

An incumbent answers incoming phone calls and assists patients with registration, scheduling, insurance, and medication refill needs for all providers within an assigned specific specialty.

Work is instrumental in promoting positive outcomes for providers, clinic staff, and patients.

Key Responsibilities
  1. Verifying demographics and registering patients in Epic
  2. Obtaining and verifying insurance coverage
  3. Scheduling patient appointments
  4. Promoting MyChart activation

An incumbent may also schedule for special projects as assigned.

Work requires knowledge of patient registration and insurance verification processes, privacy/confidentiality standards, as well as knowledge of medical terminology and the ability to utilize all available resources/tools to problem-solve in a timely, efficient, and effective manner.

An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral/escalation to management.

Strong customer service skills are also necessary.

Requirements
  • One year of customer service work experience is required
  • Healthcare environment experience is preferred

Pay range: $27.32/hour

We are an equal opportunity/affirmative action employer.



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