Patient Access Representative
1 month ago
This position will be primarily supporting Oncology functions at Tacoma Medical Center Job Summary: Perform general patient access and registration duties in EPIC Practice Management, such as, answer telephones, make appointments, process referrals, maintain provider templates and appointment schedules, verify patient demographics and insurance coverage. Perform general patient account management duties, such as, obtain prior authorization for services, process items in the appropriate work queues to complete registration and enter service capture data. Ensure patient accounts and coverage structures meet Kaiser Permanente standards and billing requirements of various payors. Function as liaison to Patient Financial Services and the Health Plan. Communicate with external government payors and employers, as necessary. Work directly with patients on billing related matters and provide fee estimates to patients for Kaiser Permanente services. May perform duties related to cash collection and depositing. Demonstrate strong customer service and communication skills. Adhere to HIPAA and patient confidentiality requirements. May act as the patients first point of contact with Kaiser Permanente Essential Responsibilities: Patient Access and Registration: Answer phones; Perform appointment making processes; Complete accurate patient registration, such as, verification of patient demographics and payor coverage; Perform check-in, check-out, admit and discharge tasks; Build and maintain appointing templates; Perform MyGH set up verification; Communicate with patients via multiple channels; Process internal and external referrals. General Account Management:Confirm and set up payor coverage structures; Obtain prior authorization for services; Process appropriate items in the patient, claim edit and charge review work queues; Act as liaison to Patient Financial Services and the Health Plan; Communicate with external government payors and employers, as necessary; Perform manual service capture and data entry; Act as liaison to Health Information Management Coding Specialist for facility specific coding issues; Apply account review criteria and billing guidelines in preparation for off site billing of professional services; Provide fee estimates for KP services; Assist patients with billing questions. Cash Collection and Depositing: Collect co-pays and cost shares for services; Process refunds; Perform daily cash reconciliation and reporting for retail transactions; Process daily till closeout; Prepare bank documentation, combine and reconcile deposits of cashiers in the facility. Customer Service: Adhere to Kaiser Permanente behavior & appearance standards; Demonstrate strong customer service and communication skills; Treat customers with courtesy and respect; Adhere to HIPAA and patient confidentiality requirements; May act as a guide when a patient accesses Kaiser Permanente services Basic Qualifications: Experience Minimum one (1) year of experience in a business office within a medical care delivery, hospital, insurance or large contact center environment OR a minimum two (2) years of experience providing excellent customer service in a fast-paced environment. Per the National Agreement, current KP Coalition employees have this experience requirement waived. Education High School Diploma OR General Education Development (GED) required. License, Certification, Registration N/A Additional Requirements: Experience in electronic patient accounting, scheduling or customer information systems. Basic PC skills in MS Windows environment, 10-key and typing (35 WPM). Customer service skills, the ability to effectively communicate with a diverse customer base, and strong organizational skills. Preferred Qualifications: Three (3) years of additional experience in a patient care setting. Use of Epic Cadence/Prelude/Resolute or other patient scheduling and accounting systems. Understanding of Kaiser Permanente billing protocols and cash posting systems. Familiar with medical terminology. Knowledge of delivery system business operations processes, including appointing, account intake and verification, cashiering, financial interviewing, referral processing and data entry. Working knowledge of health care insurance practices and billing. Knowledge of health care payer/insurer types, including state and federal workers. compensation, commercial, subrogation, self-insured, Medicare (CMS) and Medicaid (DSHS). Understanding of Kaiser Permanente insurance products and benefits. Proven ability to establish credibility and respect with patients. Proven ability to problem solve and take initiative. Ability to provide feedback and education to other staff regarding correct procedures. Six (6) months experience in processing various types of billing, including workers compensation, subrogation, coordination of benefits, and private/self-pay. Demonstrate a high degree of adaptability, productivity, and reliability as well as an ability to work independently in an ambiguous environment. Effective interpersonal, communication, and customer service skills for both face-to-face and telephone interactions with patients, medical staff, and team members. Positive, open-minded, and focused on continuous improvement. Ability to learn new processes, procedures, and software programs quickly, while demonstrating attention to detail and accuracy in their daily work. Vocational training in medical office procedures and billing. Coursework or practical training and experience in ICD-9 and CPT coding. COMPANY: KAISER TITLE: Patient Access Representative LOCATION: Tacoma, Washington REQNUMBER: 1311854 External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Patient Access Representative Lead
4 weeks ago
Tacoma, United States Puyallup Tribal Health Authority Full timeJob Type Full-timeDescription"It is the mission of the Puyallup Tribal Health Authority to provide quality healthcare and promote wellness in a culturally appropriate manner." We offer an outstanding workplace, competitive market based salary, and benefits packages including:Monday - Friday scheduleMedical/Dental/Vision benefits - monthly premiums paid 100%...
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Patient Access Representative
1 month ago
Tacoma, Washington, United States CommonSpirit Health Full timeJob SummaryCommonSpirit Health is seeking a highly skilled Patient Access Representative to join our team at the Franciscan Perinatology Clinic in Tacoma, WA. As a key member of our front desk team, you will be responsible for ensuring a seamless patient experience from check-in to check-out.Key ResponsibilitiesRegister and check patients in/out in a timely...
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Patient Access Representative Lead
3 weeks ago
Tacoma, United States Puyallup Tribal Health Authority Full timeJob Type Full-time Description "It is the mission of the Puyallup Tribal Health Authority to provide quality healthcare and promote wellness in a culturally appropriate manner."We offer an outstanding workplace, competitive market based salary, and benefits packages including: Monday - Friday schedule Medical/Dental/Vision benefits - monthly premiums paid...
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Patient Access Representative III
1 month ago
Tacoma, Washington, United States Conifer Health Solutions Full timeJob SummaryConifer Health Solutions is seeking a highly skilled Patient Access Representative III to join our team. As a key member of our Patient Access Operations team, you will be responsible for a wide range of duties in support of departmental efficiencies, including registration, patient pre-admission and admission, reception and discharge functions,...
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Patient Access Representative
3 weeks ago
Tacoma, Washington, United States Kaiser Permanente Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative to join our team at Kaiser Permanente. As a key member of our healthcare team, you will be responsible for performing general patient access and registration duties in EPIC Practice Management. This includes answering telephones, making appointments, processing referrals, maintaining...
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Patient Access Representative
1 month ago
Tacoma, United States Puyallup Tribal Health Authority Full timeJob Type Full-time Description PUYALLUP TRIBAL HEALTH AUTHORITY, located in Tacoma, Washington is seeking a full time Patient Access Representative-Entry Level (PAR). The Patient Access Representative is responsible for providing general administrative support to the Patient Access Department and assisting PTHA patients in gaining access to health care...
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Patient Access Representative Lead
3 weeks ago
Tacoma, WA , USA, United States Puyallup Tribal Health Authority Full timePatient Access Representative Lead Job DescriptionAt Puyallup Tribal Health Authority, we are seeking a highly skilled Patient Access Representative Lead to join our team. As a key member of our Patient Access Department, you will play a vital role in ensuring the smooth operation of our healthcare services.Key Responsibilities:Inform Patient Access...
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Patient Access Representative II
3 months ago
Tacoma, United States Conifer Health Solutions Full timeJob DescriptionJOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper,...
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Patient Access Representative II
3 months ago
Tacoma, United States Conifer Health Solutions Full timeJob Description JOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ...
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Patient Access Representative
3 weeks ago
Tacoma, Washington, United States CommonSpirit Health Full timeJob SummaryThis role is responsible for performing various administrative tasks associated with the patient intake process for the Franciscan Medical Group outpatient clinics. The incumbent will interact with patients directly at the front desk and/or on the phone to perform follow-up activities, ensuring patient check-in and check-out, collecting and...
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Patient Access Representative III
2 months ago
Tacoma, United States Conifer Health Solutions Full timeJob DescriptionJOB SUMMARY Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission...
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Patient Access Representative III
2 months ago
Tacoma, United States Conifer Health Solutions Full timeJob Description JOB SUMMARY Responsible for a wide range of duties in support of departmental efficiencies which may include but not limited to performing registration, patient pre-admission and admission, reception and discharge functions, arranging support Hospital services requested by patients through referrals, performs thorough analysis of admission...
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Patient Access Coordinator
4 weeks ago
Tacoma, Washington, United States CommonSpirit Health Full timeJob SummaryCommonSpirit Health is seeking a Patient Access Specialist I to join our team. This role is responsible for performing general patient access duties in a centralized call center environment.The ideal candidate will have one year of customer service work experience and a strong understanding of healthcare terminology. They will be responsible for...
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Patient Access Rep
4 weeks ago
Tacoma, United States Virginia Mason Franciscan Health Full timeFranciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for afull-time Patient Access Rep for the fast-paced Franciscan Gastroenterology Clinic in Tacoma,WA. Supportive team with excellent growth opportunities. Fre Patient Access, Patient, Insurance, Healthcare, Medical
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Patient Access Rep
3 weeks ago
Tacoma, United States Virginia Mason Franciscan Health Full timeFranciscan Medical Group, a part of Virginia Mason Franciscan Health, is currently seeking a full time Patient Access Rep for our Franciscan Pulmonary Associates in Tacoma, WA. No nights, weekends or organizationally recognized holidays required! Job Patient Access, Patient, Insurance, Healthcare, Medical
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Patient Access Rep
3 weeks ago
Tacoma, United States Virginia Mason Franciscan Health Full timeFranciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Gynecological Oncology Clinic in Tacoma, WA. Supportive team with excellent growth opportunit Patient Access, Patient, Insurance, Healthcare, Medical
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Patient Access Rep
1 week ago
Tacoma, United States Virginia Mason Franciscan Health Full timeFranciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Neurology Clinic in Tacoma, WA. Supportive team with excellent growth opportunities. ? Team b Patient Access, Patient, Insurance, Healthcare, Medical
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Patient Access Rep
2 weeks ago
Tacoma, United States Virginia Mason Franciscan Health Full timeFranciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan Nephrology Clinic in Tacoma, WA. Supportive team with excellent growth opportunities. Free pa Patient Access, Patient, Insurance, Healthcare, Medical
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Patient Service Representative
6 months ago
Tacoma, United States MultiCare Full timeYou Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the...
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Patient Access Manager
4 weeks ago
Tacoma, Washington, United States Virginia Mason Franciscan Health Full timeJob SummaryThis role is responsible for overseeing the daily operations of a remote patient access team, ensuring compliance with established policies, procedures, and regulatory requirements. The ideal candidate will have a strong background in healthcare management, with experience in supervising and evaluating staff performance.Key ResponsibilitiesManage...
