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Systems Support Program Manager

2 months ago


Waukesha, Wisconsin, United States Elevance Health Full time

Position Overview

:

The Senior Systems Support Manager is tasked with leveraging analytical skills, operational oversight, and strategic judgment to foresee challenges and deliver solutions that surpass customer operational expectations and business requirements. Key responsibilities include:

  • Overseeing the daily configuration tasks within the Business Solutions division of Health Plan Services.
  • Evaluating business needs and objectives to identify the most effective configuration of requirements that facilitate health plan operations.
  • Coordinating and managing all configuration-related tasks to ensure timely project completion.
  • Guaranteeing that service levels align with established standards in collaboration with business stakeholders.
  • Conducting comprehensive gap analyses to identify discrepancies between business needs and system capabilities.
  • Serving as the business subject-matter expert for various implementation projects, including data conversion and interface development.
  • Recruiting, training, mentoring, and assessing the performance of team members.

Qualifications:

  • A Bachelor's degree in Business Administration, Information Science, Computer Science, or Industrial Engineering, along with a minimum of 7 years of technical and/or systems experience; or a combination of education and experience that provides a comparable background.
  • A Master's degree is preferred.

Compensation:

The salary range for this position is between $101,000 and $126,500. This range is based on various legitimate, non-discriminatory factors established by the company.

About Elevance Health:

Elevance Health is committed to enhancing lives and communities by simplifying healthcare. As a Fortune 25 organization with a rich history in the healthcare sector, we seek leaders who are passionate about making a difference for our members and the communities we serve.

Our Work Culture:

At Elevance Health, we foster a culture that promotes our strategic goals while encouraging personal and professional development for our associates. Our core values and behaviors underpin our culture, driving our business outcomes and shared success.

Benefits:

We provide a competitive total rewards package that includes merit increases, paid holidays, Paid Time Off, incentive bonuses, medical, dental, vision, disability benefits, 401(k) matching, stock purchase plans, life insurance, wellness programs, and financial education resources.

Work Environment:

Elevance Health operates under a Hybrid Workforce Strategy, requiring associates to work at an Elevance Health location at least once a week unless specified otherwise. Candidates must reside within a reasonable commuting distance of an Elevance Health location.

Diversity and Inclusion:

Elevance Health is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to various protected statuses. We encourage applicants who require accommodations during the application process to reach out for assistance.