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Client Engagement Specialist

2 months ago

MagstattleBas, Grand Est, United States DiVentures Full time
Customer Experience Specialist Position Overview

At DiVentures, we harness our enthusiasm and the essence of water to make a difference, transform lives, and enjoy the journey. The Customer Experience Specialist plays a vital role in our vision by fostering positive interactions with our clientele, imparting product insights, suggesting equipment and class options, and driving sales within the retail environment.

This role requires a friendly, professional, and ethical approach to grasp each customer's distinct needs and desires, whether it involves learning to swim, enhancing scuba skills, acquiring the latest diving gear, or embarking on a dream dive adventure.

By actively engaging with customers face-to-face, over the phone, and via email, the Customer Experience Specialist cultivates enduring relationships and presents ongoing opportunities for customers to relish their time in the water. Confidence in delivering information in both individual and small group formats is essential for this position.

Additionally, the Customer Experience Specialist is responsible for maintaining a welcoming, tidy, and well-organized retail space, ensuring that the visual presentation of products is exceptional, thus creating outstanding first and lasting impressions for customers.

Key Qualities of a Successful Customer Experience Specialist at DiVentures:
  • Customer-Centric
  • Sales-Driven
  • Proactive
  • Engaging Personality
  • Friendly Demeanor
  • Polite and Respectful
  • Fun-Loving
  • Effective Communicator
  • Professional Presenter
  • Urgent in Customer Service
  • Empathetic Listener
  • Detail-Oriented
  • Solution-Oriented
We seek an individual eager to become a knowledgeable resource in course and equipment sales, applying their expertise and experience to every customer interaction. Collaboration with the store team to achieve monthly sales objectives is also a key aspect of this role.

We offer our employees the chance to experience the excitement and adventure that water activities provide, including special pricing on swim lessons, scuba courses, and diving equipment. If you possess a passion for water and confidence in engaging with customers, we would love to hear from you.