ServiceNow Implementation Specialist

4 days ago


Patuxent River Estates, Maryland, United States PSI Pax Full time
Job Description

PSI Pax, Inc. is seeking a highly skilled ServiceNow Consultant to join our team in Patuxent River, MD/Remote. As a ServiceNow Consultant, you will play a critical role in supporting our government customers by designing, developing, deploying, and sustaining ServiceNow environments.

Key Responsibilities:
  • Design and Development: Perform tasks related to the design, development, deployment, and sustainment of a ServiceNow environment, including migration from Ivanti Neurons to ServiceNow enterprise service desk environment.
  • Project Planning: Provide consultation for project planning, identifying project risks and recommending mitigations.
  • ServiceNow Applications: Develop, customize, and maintain ServiceNow applications, modules, and integrations.
  • Collaboration: Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
  • Troubleshooting: Troubleshoot and resolve issues in ServiceNow applications and integrations.
  • Emergent Patches: Provide consultation on emergent ServiceNow patches or new functionality.
  • Customer Support: Support the customer community in verifying end user account requirements in accordance with audit constraints.
  • Release Deployment: Assess ServiceNow releases for impacts to customers and provide the results of analysis to leadership.
  • Business Workarounds: Recommend business workarounds for system defects.
  • End-User Training: Prepare documentation required for end-user training and coordinate with training team to develop online training content.
Requirements:
  • DoD Top Secret Clearance: DoD Top Secret Clearance is required. Candidate selected will be subject to a government background investigation and must meet eligibility requirements for access to classified information.
  • ServiceNow Experience: Must have at least seven (7) years of related experience in ServiceNow and/or its modules.
  • ServiceNow Solution Design: Must have prior ServiceNow solution design, development, deployment, and sustainment experience.
  • Technical Skills: Must be proficient in Microsoft Office Suite, JavaScript, HTML, XML, and CSS.
  • ServiceNow Modules: Must have experience with ServiceNow modules such as ITSM, SPM, ITOM, ITAM, and CSM.
  • Certifications: Must be able to obtain CompTIA Security + and OS certifications within 30 days of hire.
Desired Qualifications:
  • Navy or DOD Experience: Navy or DOD experience is desired.
  • Certified System Administrator (CSA): Certified System Administrator (CSA) certification is desired.
  • Security+ Certification: Security+ certification is desired.
Education Requirements:

Bachelor's degree in any Business or IT discipline. An additional four (4) years of directly related experience can be substituted for a degree.



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