ServiceNow Implementation Specialist
4 days ago
PSI Pax, Inc. is seeking a highly skilled ServiceNow Consultant to join our team in Patuxent River, MD/Remote. As a ServiceNow Consultant, you will play a critical role in supporting our government customers by designing, developing, deploying, and sustaining ServiceNow environments.
Key Responsibilities:- Design and Development: Perform tasks related to the design, development, deployment, and sustainment of a ServiceNow environment, including migration from Ivanti Neurons to ServiceNow enterprise service desk environment.
- Project Planning: Provide consultation for project planning, identifying project risks and recommending mitigations.
- ServiceNow Applications: Develop, customize, and maintain ServiceNow applications, modules, and integrations.
- Collaboration: Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
- Troubleshooting: Troubleshoot and resolve issues in ServiceNow applications and integrations.
- Emergent Patches: Provide consultation on emergent ServiceNow patches or new functionality.
- Customer Support: Support the customer community in verifying end user account requirements in accordance with audit constraints.
- Release Deployment: Assess ServiceNow releases for impacts to customers and provide the results of analysis to leadership.
- Business Workarounds: Recommend business workarounds for system defects.
- End-User Training: Prepare documentation required for end-user training and coordinate with training team to develop online training content.
- DoD Top Secret Clearance: DoD Top Secret Clearance is required. Candidate selected will be subject to a government background investigation and must meet eligibility requirements for access to classified information.
- ServiceNow Experience: Must have at least seven (7) years of related experience in ServiceNow and/or its modules.
- ServiceNow Solution Design: Must have prior ServiceNow solution design, development, deployment, and sustainment experience.
- Technical Skills: Must be proficient in Microsoft Office Suite, JavaScript, HTML, XML, and CSS.
- ServiceNow Modules: Must have experience with ServiceNow modules such as ITSM, SPM, ITOM, ITAM, and CSM.
- Certifications: Must be able to obtain CompTIA Security + and OS certifications within 30 days of hire.
- Navy or DOD Experience: Navy or DOD experience is desired.
- Certified System Administrator (CSA): Certified System Administrator (CSA) certification is desired.
- Security+ Certification: Security+ certification is desired.
Bachelor's degree in any Business or IT discipline. An additional four (4) years of directly related experience can be substituted for a degree.
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