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Dispensary Operations Manager

2 months ago

Hamtramck, Michigan, United States Quality Roots Full time
About Quality Roots

Quality Roots is a leading retail company serving Michigan's recreational cannabis community. Our team of experienced professionals has a long history of owning and operating local, family-owned businesses within the state of Michigan.

Job Summary

We are seeking an individual with a vision, passion, and knowledge in the Cannabis Industry to join our team as an Assistant General Manager. The successful candidate will assist the General Manager in supporting the development and implementation of our dispensaries' retail activities and be co-responsible for the overall day-to-day management of the retail space.

Key Responsibilities
  • Leadership and Team Management
    • Direct and coach staff on a regular basis to ensure the dispensary's excellence in sales & service.
    • Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction to all staff members.
  • Customer Service and Sales
    • Manage and inspire internal staff to deliver the highest level of customer service.
    • Review and assist the Inventory Manager and General Manager in receiving all deliveries with diligence and accuracy in accordance with company standards and state regulations.
  • Inventory Management and Control
    • Assist with the cash audit process on a nightly and monthly basis, including but not limited to counting down drawers, making bank deposits, fulfilling change orders, etc.
    • Track various sales metrics on a daily, weekly, and monthly basis.
  • Employee Scheduling and Attendance
    • Oversee employee scheduling and attendance.
    • Track employee disciplinary actions including marks against attendance, drawer offages, inventory discrepancies, etc.
  • Training and Development
    • Assist with employee training and review process according to company SOPs.
    • Assist in conducting nightly and monthly inventory audits in accordance with company and state guidelines to ensure there is no diversion of inventory, and effectively respond to discrepancies.
  • Communication and Relationship Building
    • Maintain records for all necessary documents: delivery and inventory manifests, nightly and weekly inventory counts, and other company reports.
    • Maintain a strong, professional, and communicative relationship with corporate staff.
Requirements
  • Leadership and Interpersonal Skills
    • Must be 21+ years old.
    • Valid driver's license with reliable access to transportation.
  • Cannabis Industry Experience
    • Cannabis industry experience, preferred.
    • Managerial experience 3+ years, preferred.
    • Retail experience 2+ years, preferred.
  • Physical Demands
    • Capable of sitting, standing, squatting, kneeling, bending or walking throughout the workday.
    • Ability to push, pull or lift up to 40 lbs.
Compensation and Benefits
  • Pay and Benefits
    • Pay, starting at $22.00/hour (negotiable experience considered).
    • Employee store discount (25%).
    • Full benefits after 90 days including medical, dental, vision, and paid time off.