Nursing Operations Manager

6 days ago


Hamtramck, Michigan, United States Health Talent Pro Full time
Job Summary

As a key member of the Nursing leadership team, the Manager Patient Services will be responsible for overseeing the daily operations of a single major Nursing function or multiple smaller functions, providing business support to Nursing operations. This role will require strong leadership and management skills, as well as the ability to collaborate with senior leadership and subordinate staff to achieve departmental, hospital, and DMC objectives.

Key Responsibilities
  • Plan, implement, and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes within designated units/services.
  • Ensure that regulatory requirements/standards are communicated, implemented, and monitored.
  • Collaborate with other members of the healthcare team to plan, implement, and evaluate activities related to department, hospital, and DMC objectives.
  • Model customer service excellence and provide input into the development and revision of departmental policy and procedures.
  • Oversee the development and/or revision of departmental procedures/protocols; secure approvals, as necessary.
  • Develop, monitor, and revise processes to ensure efficiency and effectiveness.
  • May provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow.
  • Initiate or recommend personnel actions such as hires, fires, and disciplines for area(s) assigned.
  • Complete performance appraisals and develop and assess performance of daily, monthly, and/or yearly goals and measures for assigned area(s).
  • Assist in developing and monitoring budgets for designated single or multiple, closely-related fields, areas, or processes.
Qualifications
  • Bachelor's in Nursing (BSN) required. Master's degree preferred.
  • Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
  • Three years of progressive Nursing experience.


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