Retail Operations Leader

2 weeks ago


Pulaski, New York, United States O'Reilly Auto Parts Full time

Compensation Pay Range:
$52,000.00 - $70,000.00

The Retail Operations Leader is accountable for the sales performance, profitability, presentation, and overall management of the retail establishment. The primary goals of this role include achieving consistent sales growth, ensuring the store reflects the appropriate company image, functioning as a profit-generating entity, and adhering to established policies and procedures to maintain operational efficiency.

KEY RESPONSIBILITIES

Drive sales performance by guiding team members to deliver prompt, courteous, and professional customer service.

Engage in order solicitation, promote company offerings, and represent the organization in alignment with corporate policies.

Maintain and expand the customer base, boost sales volume at designated accounts, assess customer requirements to enhance market share, and pursue both stocking-type business and daily needs sales.

Collaborate with the Territory Sales Manager to coordinate sales initiatives.

Oversee the performance of all store personnel and partner with the District Manager in recruiting, evaluating, hiring, promoting, and managing team members.

Utilize scheduling and timekeeping recommendations based on sales forecasts to create and post work schedules for each pay period.

Review employee timecards for accuracy and rectify any discrepancies daily.

Ensure continuous skill enhancement for all team members through company training on policies, customer service, operational procedures, and safety protocols.

Work with the Sales and Pricing Departments to establish competitive pricing for professional clientele.

Maximize gross profit on external purchases.

Monitor compliance with pricing policies and implement measures to prevent discounting abuse.

Ensure the store is organized and operates in accordance with all company policies and procedures.

Communicate new information from the company to all team members as needed.

Implement merchandising plans and planogram changes as directed.

Provide accurate and timely stock adjustment reports to the Inventory Control Department.

Manage daily accounting functions to optimize store, corporate, and distribution center efficiency, including sales reporting, bank deposits, and cash management.

Monitor charge accounts, addressing overdue situations promptly and maintaining communication with the Territory Sales Manager and credit department regarding problem accounts.

Implement loss prevention strategies in vulnerable areas, including billing, cash refunds, and inventory control.

Ensure store vehicles are maintained in clean and operational condition, completing necessary inspections.

Report property maintenance needs through the appropriate channels.

Participate in management conferences as required.

Perform other duties as assigned.

QUALIFICATIONS
Required:

Completion of Sales Specialist Training, Assistant Manager Certification, and Manager Development Program modules.

Strong verbal and written communication abilities.

Exceptional organizational skills with the capacity to prioritize tasks effectively.

Knowledge of automotive components, equipment, and systems.
Preferred:

Proficiency in multiple languages (Spanish preferred).

Certification as a Parts Professional; ASE certification.

O'Reilly Auto Parts is recognized for its growth and stability, fostering a culture of internal advancement and encouraging career development alongside the organization.

COMPENSATION PACKAGE:

  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions from day one.
  • Medical, dental, and vision insurance with optional flexible spending accounts.
  • Health and wellbeing programs for team members.
  • Tuition assistance programs for educational growth.
  • Opportunities for career advancement.
O'Reilly Auto Parts is an equal opportunity employer, making hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable law.
Reasonable accommodations may be provided for qualified individuals with known disabilities under the Americans with Disabilities Act and relevant state or local laws.
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