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Customer Service Center Support Team Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Center Support Team Manager to join our team at Heritage Bank. As a key member of our customer service team, you will be responsible for overseeing the day-to-day operations of our customer service center, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Lead and manage a team of customer service representatives to ensure that they are providing excellent service to our customers.
- Monitor and analyze customer service metrics to identify areas for improvement and implement changes to enhance the customer experience.
- Develop and implement process improvements to increase efficiency and productivity within the customer service center.
- Collaborate with other departments to ensure that customer needs are met and that our customers receive a seamless experience across all channels.
- Provide coaching and training to customer service representatives to ensure that they have the skills and knowledge needed to provide exceptional service.
- 5+ years of experience in a customer service leadership role, preferably in a banking or financial services environment.
- Proven track record of improving customer satisfaction and loyalty.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
Heritage Bank offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
