Field Service Engineer

4 weeks ago


Denver, Colorado, United States Rigaku Americas Holding, Inc. Full time
Job Summary

Rigaku Americas Corporation is seeking a skilled Field Service Engineer to perform planned maintenance on TXRF, XRF, and XRD instruments. This position involves the installation, maintenance, and repair of analytical X-ray equipment, X-ray HV power supplies, X-ray detection devices, automation devices, CCD cameras, cryogenic equipment, and other related devices.

Key Responsibilities
  • Perform preventive maintenance (PM) and basic service on our systems.
  • Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols, and final verification that the instrument performs to Rigaku's specification.
  • Basic troubleshooting on-site using a digital voltmeter.
  • Qualify the instrument after service repair by executing operational and performance protocols, including running verifications.
  • Makes travel arrangements and generates individual expense reports.
  • Secure customer acceptance of the preventive maintenance or repair.
  • Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
  • Attend certified Rigaku product training in the Rigaku factory.
  • Communicate and work closely with service/support centers.
Requirements
  • B.S. Degree or equivalent experience.
  • Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical, and/or electronic equipment.
  • Working knowledge of MS Office.
  • Basic understanding of network interfacing.
  • Valid driver's license.
  • Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
  • General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
  • Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics, or Microbiology.
  • Strong organizational and prioritizing skills.
  • Ability to work independently yet has a team focus.
  • Must be responsive and reliable.
  • Ability to travel on a routine basis and maintain a current passport/visa as required for international travel.
  • Occasional lifting of up to 50 pounds.
  • Able to manipulate small hand tools.
What We Offer

Rigaku offers a rewarding work environment and excellent benefits, including health, dental, vision, STD, LTD, life insurance, section 125 flexible spending accounts, 401(k) plan, and more. Rigaku is an EEO/AA employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.



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