Field Service Engineer
4 weeks ago
Rigaku Americas Corporation is seeking a skilled Field Service Engineer to perform planned maintenance on TXRF, XRF, and XRD instruments. This position involves the installation, maintenance, and repair of analytical X-ray equipment, X-ray HV power supplies, X-ray detection devices, automation devices, CCD cameras, cryogenic equipment, and other related devices.
Key Responsibilities- Perform preventive maintenance (PM) and basic service on our systems.
- Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols, and final verification that the instrument performs to Rigaku's specification.
- Basic troubleshooting on-site using a digital voltmeter.
- Qualify the instrument after service repair by executing operational and performance protocols, including running verifications.
- Makes travel arrangements and generates individual expense reports.
- Secure customer acceptance of the preventive maintenance or repair.
- Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.
- Attend certified Rigaku product training in the Rigaku factory.
- Communicate and work closely with service/support centers.
- B.S. Degree or equivalent experience.
- Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical, and/or electronic equipment.
- Working knowledge of MS Office.
- Basic understanding of network interfacing.
- Valid driver's license.
- Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.
- Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics, or Microbiology.
- Strong organizational and prioritizing skills.
- Ability to work independently yet has a team focus.
- Must be responsive and reliable.
- Ability to travel on a routine basis and maintain a current passport/visa as required for international travel.
- Occasional lifting of up to 50 pounds.
- Able to manipulate small hand tools.
Rigaku offers a rewarding work environment and excellent benefits, including health, dental, vision, STD, LTD, life insurance, section 125 flexible spending accounts, 401(k) plan, and more. Rigaku is an EEO/AA employer and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
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