Field Service Engineer 3_HC
22 hours ago
The Field Service Engineer 3 is a technical expert responsible for resolving advanced service repair needs of designated equipment. This role drives customer satisfaction through Service Excellence.
Key Responsibilities:- Perform advanced troubleshooting and repair on assigned equipment.
- May also perform installation, validation, and maintenance on assigned equipment.
- Lead, instruct, and assist less experienced Field Engineers and provide coaching and feedback to team members.
- Lead communications with customers and serve as escalation point for customer-related concerns including installs.
- Own customer issues from dispatch or identification of issue to resolution.
- Proactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customers.
- Lead and communicate HQ and Zone or Area-level initiatives.
- Co-lead regular team or modality meetings as required.
- Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Effectively communicate and partner with teammates and colleagues.
- Serve as a member of the account community for key accounts.
- Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
- Embody the belief that Customers determine our success by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- Keep up to date with competitor information and market trends.
- Demonstrate strong commercial acumen.
- Serve as a key member and leader of the account community for assigned accounts.
- Exhibit boundaryless collaboration with Commercial Sales teams and region/zone leadership to support business growth.
- Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
- May include application training of clinical or scientific staff on designated equipment.
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment;
- OR equivalent military education and 4+ years of experience servicing electrical equipment;
- OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
- Experience interfacing with both internal team members and external customers as part of a solution-based service process.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Experience troubleshooting and responding to customer concerns.
- Experience with Web applications as well as Microsoft suite of products.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, stand, and walk.
For U.S. based positions only, the pay range for this position is $79,040.00-$118,560.00 Annual.
GE HealthCare offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
GE HealthCare is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.
Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
Application Deadline: October 31, 2024
-
Field Service Engineer 3_HC
4 weeks ago
Denver, Colorado, United States General Electric Company Full timeJob Description SummaryThe Field Service Engineer 3 is a technical expert responsible for resolving advanced service repair needs of designated equipment. This role requires strong technical skills, excellent communication, and problem-solving abilities.Key Responsibilities:Perform advanced troubleshooting and repair on assigned equipment.Lead, instruct, and...
-
Field Service Engineer
3 weeks ago
Denver, Colorado, United States Jumpvine Full timeJob OpportunityWe are seeking a highly skilled Field Service Engineer to join our team in Denver, Colorado. As a Field Service Engineer, you will be responsible for servicing, maintaining, and installing high-end medical equipment, including digital imaging systems. Our client is a global leader in medical equipment manufacturing and service, with a strong...
-
Field Service Engineer
3 weeks ago
Denver, Colorado, United States QuidelOrtho Full timeJob Title: Field Service EngineerWe are seeking a highly skilled Field Service Engineer to join our team at QuidelOrtho. As a Field Service Engineer, you will be responsible for installing, operating, maintaining, repairing, and modifying electromechanical equipment in the field.Key Responsibilities:Install, operate, maintain, repair, and modify...
-
Field Service Engineer
2 weeks ago
Denver, Colorado, United States Evertz Microsystems Full timeJob Title: Field Service EngineerEvertz Microsystems is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing and maintaining our products at customer sites, providing technical support and training to customers, and troubleshooting and resolving technical...
-
Field Service Engineer
4 weeks ago
Denver, Colorado, United States Particle Measuring Systems Full time{"title": "Field Service Engineer", "subtitle": "Join Our Team", "content": "We are seeking a highly skilled Field Service Engineer to join our Vibration Test Systems team. As a Field Service Engineer, you will be responsible for providing service to our customers across a wide range of industries, including electronics, automotive, aviation, and...
-
Field Service Engineer
1 week ago
Denver, Colorado, United States FUJIFILM Corporation Full timeJob Title: Imaging Service Engineer IFUJIFILM Healthcare Americas Corporation is seeking a highly skilled Imaging Service Engineer I to join our team. As an Imaging Service Engineer I, you will be responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical...
-
Field Service Engineer Position
3 weeks ago
Denver, Colorado, United States Veralto Full timeJob Title: Field Service EngineerAt Veralto, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the field.Key Responsibilities:Provide technical support and maintenance services to customers in the...
-
Field Service Engineer
2 weeks ago
Denver, Colorado, United States Evertz Microsystems Limited Full timeJob Title: Field Service EngineerEvertz Microsystems Limited is a leading provider of broadcast, film production, and post-production equipment. We are seeking a highly skilled Field Service Engineer to join our team.Job SummaryThe successful candidate will be responsible for installing and maintaining our products at customer sites, providing technical...
-
Field Service Engineer
4 days ago
Denver, Colorado, United States BD (Becton, Dickinson and Company) Full timeJob Title: Field Service EngineerJob Summary:We are seeking a highly skilled Field Service Engineer to join our team at BD (Becton, Dickinson and Company). As a Field Service Engineer, you will be responsible for providing technical support services, including installation, maintenance, and repair of BD medical systems and components. You will work closely...
-
Field Service Engineer II
3 weeks ago
Denver, Colorado, United States Thermo Fisher Scientific Full timeJob Title: Field Service Engineer IIThermo Fisher Scientific is seeking a highly skilled Field Service Engineer II to join our team. As a Field Service Engineer II, you will be responsible for conducting laboratory instrument repairs, upgrades, troubleshooting, installation, and preventative maintenance at customer sites.Key Responsibilities:Perform repairs,...
-
Field Service Engineer
2 weeks ago
Denver, Colorado, United States Evertz Microsystems Limited Full timeJob Title: Field Service EngineerWe are seeking a highly skilled Field Service Engineer to join our team at Evertz Microsystems Limited. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients worldwide.Key Responsibilities:Provide technical direction and support to customers regarding...
-
Field Service Engineer II
5 days ago
Denver, Colorado, United States Bio-Rad Laboratories Full timeJob SummaryAs a Field Service Engineer at Bio-Rad Laboratories, you will be responsible for providing critical assistance and care to customers in the Denver, CO area by performing repairs, upgrades, and preventative maintenance on Bio-Rad's Clinical Diagnostics and Life Science instruments.Key ResponsibilitiesPerforming repairs, upgrades, and preventative...
-
Field Service Engineer
3 days ago
Denver, Colorado, United States BD (Becton, Dickinson and Company) Full timeJob Description SummaryBD is a leading global medical technology company that advances the world of health. As a Field Service Engineer, you will play a critical role in ensuring customer satisfaction through accurate and timely maintenance support of our products.Key Responsibilities:Provide technical support services, including installation, maintenance,...
-
Field Service Engineer
3 days ago
Denver, Colorado, United States ProAutomated Inc. Full timeJob OverviewProAutomated Inc. is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will travel to various locations, troubleshoot and install cutting-edge automation equipment, and provide training to customers on system operations.This is a unique opportunity for a travel enthusiast to combine their passion...
-
Field Engineer
2 weeks ago
Denver, Colorado, United States Maverix Full timeJob Title: Field EngineerMaverix Broadband is seeking a skilled Field Engineer to join our team. As a Field Engineer, you will play a critical role in the deployment and maintenance of our advanced fiber optic networks.Job SummaryThe successful candidate will be responsible for providing supportive engineering services through detailed collection of...
-
Field Engineer
3 weeks ago
Denver, Colorado, United States TSP Full timeField Engineer Job DescriptionWe are seeking a highly skilled Field Engineer to join our team at TSP. As a Field Engineer, you will be responsible for installing, configuring, and supporting pharmaceutical hardware and software remotely or onsite.Key Responsibilities:Install and configure pharmaceutical hardware and softwareProvide technical support to...
-
Field Service Engineer
4 weeks ago
Denver, Colorado, United States Bruker Full timeJob Title: Field Service Engineer - MALDI BiotyperWe are seeking a skilled Field Service Engineer to join our team at Bruker, a leading analytical instrumentation company. As a Field Service Engineer, you will be responsible for performing Planned Maintenance on MALDI Biotyper instruments, ensuring they operate to Bruker...
-
Field Service Engineer
4 days ago
Denver, Colorado, United States BD (Becton, Dickinson and Company) Full timeJob Description SummaryWe are a leading global medical technology company, BD (Becton, Dickinson and Company), dedicated to advancing the world of health. Our purpose is to improve the lives of patients and healthcare professionals worldwide.Job DescriptionAs a Field Service Engineer, you will be responsible for providing technical support services,...
-
Field Service Engineer
5 days ago
Denver, Colorado, United States BD (Becton, Dickinson and Company) Full timeJob Description SummaryBD is a leading global medical technology company that advances the world of health. As a Field Service Engineer, you will play a critical role in ensuring customer satisfaction through accurate and timely maintenance support of our products.Key Responsibilities:Provide technical support services, including installation, maintenance,...
-
Field Service Engineer
4 days ago
Denver, Colorado, United States Bruker Full timeJob Title: Field Service Engineer - MALDI BiotyperBruker is seeking a highly skilled Field Service Engineer to perform Planned Maintenance on MALDI Biotyper instruments. This position is based in Denver, Colorado.Responsibilities:Perform Preventive Maintenance (PM) and basic services on MALDI Biotyper Systems.Basic troubleshooting on-site using Digital Volt...