Technical Support Specialist
3 weeks ago
Our esteemed client is actively seeking multiple Technical Support Specialists to operate in a dynamic support environment, catering to a substantial industrial operation.
Please review the details below:
Position Overview:
- Contract position with potential for extension and permanent placement based on performance.
- Onsite presence required.
- Compliance with standard pre-employment checks is mandatory.
Key Responsibilities:
- Execute a variety of technical tasks either remotely or on-site to fulfill business and client needs.
- Lead small teams in delivering fundamental work packages in accordance with company protocols.
- Maintain documentation and reporting on completed tasks to ensure adherence to company and client standards.
- Address issues following company procedures to meet client expectations and assess escalations appropriately.
- Deliver exceptional customer service to both internal and external stakeholders to ensure a uniform experience.
- Exhibit adaptability in fast-paced team settings to sustain effective contributions.
Ideal Candidate Profile:
- Ability to adhere to instructions and established procedures.
- Demonstrated experience in IT Desktop Support roles.
- Utilizes information systems and technology functions in alignment with industry standards.
- Exhibits an organized approach to tasks.
- Possesses strong customer service skills.
- Basic administrative capabilities.
- Good interpersonal, literacy, and numeracy skills.
- Awareness of workplace health and safety protocols.
Why Join Merge IT?
We are a collective of skilled and driven professionals dedicated to fostering growth by sourcing and delivering top-tier IT talent for our prestigious enterprise clients.
We invite you to connect with us for insights on open positions, career guidance, and industry tips.
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
In compliance with federal regulations, all hired individuals will be required to verify their identity and eligibility to work in the United States and complete the necessary employment eligibility verification documentation upon hire.
Nothing in this job posting guarantees employment.
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