Billing Operations Manager
1 week ago
We are seeking a highly skilled Billing Operations Manager to join our Finance Operations team at Diversified. As a key member of our team, you will be responsible for managing the billing team's daily operations, ensuring timely and accurate billings, and overseeing client billing disputes.
Key Responsibilities:- Manage the billing team's daily operations, including task report processing and client billing metrics.
- Oversight and collaboration to address client billing disputes and ensure corrective action.
- Review and approve all credit requests to ensure policy adherence.
- Participate in Billing associate new hire training and ongoing development of training tools.
- Monitor and report on billing team metrics and prepare and update billing team SOPs as necessary.
- Collaborate with other Finance Operations teams to ensure continuity in process execution and handoff between teams.
- Collaborate with other Diversified teams to resolve escalated client invoice disputes.
- Provide support and mentorship to direct reports to ensure billing best practices.
- Execute and assist in complex research to help resolve billing issues.
- Participate in and support financial audits as requested.
- Bachelor's degree in Accounting or Finance or equivalent professional experience.
- 5+ years' experience in client billing/invoicing.
- 3+ years' experience in a manager role supporting a team of 9+ associates.
- Adherence to laws and best practices in regard to dealing with customers and data electronically.
- Proficient in use of Outlook and Microsoft Office (particularly Excel) applications.
- SME in the area of AIA billing and/or client Portal.
- Previous experience in Microsoft D365 and/or Oracle NetSuite ERP platforms.
- Experience in the use and development of SmartSheet application.
- Strong customer service and communication skills.
- Strong verbal and written communication skills.
- Ability to read and interpret contractual documents.
- Ability to solve practical problems and deal with a variety of concrete variables.
- Ability to interpret a variety of instructions furnished in written or oral form.
- Ability to handle multiple demands and meet deadlines.
- Ability to organize tasks and time to ensure timely completion of all projects.
At minimum, 2 weeks in office training followed by a hybrid schedule to be coordinated with Director of Billing.
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