Billing Operations Manager

1 week ago


Atlanta, Georgia, United States Diversified Full time
Billing Operations Manager

We are seeking a highly skilled Billing Operations Manager to join our Finance Operations team at Diversified. As a key member of our team, you will be responsible for managing the billing team's daily operations, ensuring timely and accurate billings, and overseeing client billing disputes.

Key Responsibilities:
  • Manage the billing team's daily operations, including task report processing and client billing metrics.
  • Oversight and collaboration to address client billing disputes and ensure corrective action.
  • Review and approve all credit requests to ensure policy adherence.
  • Participate in Billing associate new hire training and ongoing development of training tools.
  • Monitor and report on billing team metrics and prepare and update billing team SOPs as necessary.
  • Collaborate with other Finance Operations teams to ensure continuity in process execution and handoff between teams.
  • Collaborate with other Diversified teams to resolve escalated client invoice disputes.
  • Provide support and mentorship to direct reports to ensure billing best practices.
  • Execute and assist in complex research to help resolve billing issues.
  • Participate in and support financial audits as requested.
Requirements:
  • Bachelor's degree in Accounting or Finance or equivalent professional experience.
  • 5+ years' experience in client billing/invoicing.
  • 3+ years' experience in a manager role supporting a team of 9+ associates.
  • Adherence to laws and best practices in regard to dealing with customers and data electronically.
  • Proficient in use of Outlook and Microsoft Office (particularly Excel) applications.
Preferred Qualifications:
  • SME in the area of AIA billing and/or client Portal.
  • Previous experience in Microsoft D365 and/or Oracle NetSuite ERP platforms.
  • Experience in the use and development of SmartSheet application.
  • Strong customer service and communication skills.
  • Strong verbal and written communication skills.
  • Ability to read and interpret contractual documents.
  • Ability to solve practical problems and deal with a variety of concrete variables.
  • Ability to interpret a variety of instructions furnished in written or oral form.
  • Ability to handle multiple demands and meet deadlines.
  • Ability to organize tasks and time to ensure timely completion of all projects.
Physical Working Environment:

At minimum, 2 weeks in office training followed by a hybrid schedule to be coordinated with Director of Billing.



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