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Customer Service Branch Associate
2 months ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Branch Associate. As a key member of our warehouse team, you will be responsible for receiving and preparing orders, as well as safely moving, loading, and delivering products to our customers.
Key Responsibilities- Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Load and unload products from deliveries
- Operate and maintain warehouse vehicles and equipment
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Process sales transactions accurately and consistent with policies and procedures
- Deliver products to the customer in a safe and timely manner
- Communicate and cooperate with supervisors and coworkers
- Keep a clean and safe working environment and optimize space utilization
- Follow quality service standards and comply with procedures, rules and regulations
- Ensure that the stockroom is organized
- Operate tinting, mixing, and color matching equipment, as needed
- Comply with inventory control procedures and assist with bi-annual inventory review
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, with or without reasonable accommodation
- Have at least a High School diploma or GED
- Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollys, conveyor belts, etc.)
- Have at least one (1) year of work experience in customer service, retail, or sales
